iMentor is a national nonprofit organization that believes every student has potential, and we work to ensure each student can reach it fully through our lens of Mentorship. For 26 years iMentor has served over 45,000 students in our direct service communities of New York, Chicago, and Baltimore. Now, with our customary intrepid and creative approach, and in response to years of requests, we seek to establish a virtual community of mentors outside our three flagship cities, and we seek a Program Director of Virtual Mentoring (PDVM) to help conceive of, build, and kick off our 26⁄27 Pilot Year.

The Program Director will serve as iMentor’s internal owner of this virtual mentoring pilot, coordinating the external partnership, corporate partner activation, mentor experience, program learning, and future growth strategy. We have important objectives with this pilot: (1) to connect more students with caring adults who can help them build the knowledge, confidence, and support networks needed to successfully navigate postsecondary education and career pathways, and (2) to activate enough corporate partners and mentors to meet participation goals, delivering a strong mentor experience, establishing effective processes with the external partner, and producing a data-informed recommendation for future scale. Reporting to iMentor’s Senior Vice President of Impact Programming, this is a role for an entrepreneurial spirit who gets fired up at the junction of innovation, data analysis, strategic outreach and recruitment, and cross functional partnership.

Corporate Partner Activation & Mentor Experience

• Lead activation of virtual mentoring partnerships following handoff from External Relations, translating partner commitments into successful implementation
• Partner with corporate contacts to drive employee participation and deliver a best-in-class mentor experience from onboarding and training through ongoing engagement and support
• Track participation, engagement, and experience, partnering with External Relations to support strong stewardship, renewal, and growth
• Apprise corporate partners of their involvement’s progress; foster continued and ideally deeper partner involvement over years
• Collaborate with iMentor’s Strategic Communications department to create written and online materials that will inspire corporate partnerships & increase mentor recruitment

Volunteer Engagement & Training

• Assist in creating and executing Mentor Training for new mentors prior to their being matched with a student, and then ensuring they have ongoing support and answered questions throughout their pair engagement

Partnership Management

• Act as primary point of contact with our Technology Partner, itself a leader in the mentorship space, UStrive, whose main responsibilities will include recruiting the students for the pilot, supplying the technology platform that mentors and mentees will use to communicate with each other, and implementing the program and associated pair support
• Build a deep understanding of the UStrive program model, and their approach to virtual mentoring
• Report back to all involved parties regularly in order to determine what program components need to be tweaked and celebrated

Program Learning & Future Planning

• Track and monitor critical program assessment using quantitative and qualitative data from students, mentors, corporate partners, and our external program partner to identify what is working, diagnose challenges, recommend changes during the pilot, and ultimately develop recommendations and roadmap for scale
• Partner with the Organizational Learning & Impact (OLI) team to define and monitor measures of pilot success, including mentor recruitment and engagement, quality of mentor-mentee relationships, participant experience, program implementation, and indicators of student impact
• Assess what the pilot is teaching iMentor about the conditions required for high-quality virtual mentoring and develop recommendations for the program’s future design, scale, and impact
• Balance growth and implementation goals with program quality and participant outcomes, using data and feedback to understand not only whether a program is reaching people, but whether it is delivering meaningful value

Qualifications

• Success building or launching a new program, initiative, product, or service, ideally from concept through implementation
• Proficiency managing corporate partnerships, employee engagement, volunteer recruitment, business development, or another external-facing function; traditional fundraising experience is preferred, but not required
• Experience with volunteer recruitment, customer/user acquisition, partnership development, or another form of audience growth where success required persuading people to participate
• Strong project/program management skills, including the ability to coordinate multiple internal and external stakeholders and move complex work from strategy to execution
• Ability to use quantitative and qualitative data to assess performance, identify problems, test improvements, and make recommendations
• Comfort operating in ambiguity and building systems and processes where they do not yet exist
• Strong communication and facilitation skills, including the ability to inspire external partners and translate strategy into clear action.
• Experience with a tech-enabled program and/or working with a technology partner, understanding user experience, and interpreting data
• Bachelor’s degree or equivalent experience required
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated prior to their start date

Compensation and Benefits

• Salary $86,000 - $95,000 commensurate with experience
• Up to 100% employer-funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Fully remote working arrangement; iMentor will provide a laptop and other standard technology needed for the role. Occasional travel may be required for team meetings, partner engagement, organizational events, or other program-related needs.
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• Every staff member is eligible for organization-sponsored professional development annually
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave

$86,000 - $95,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Description

Why work for DreamHost?

We help people own their digital presence. It’s not just wishful thinking. It’s our noble cause — an idea that drives everything we do.

When you put your dreams online—your words, your photos, your creations—you shouldn’t have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost’s open platform gives you the power to share your data and the freedom to control how it’s used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer competitive salary, health, vision, and dental insurance, as well as a company-issued laptop, 401k, opportunities for growth, and much much more! We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.

Benefits Offered

• Full health/vision/dental for the entire family at zero cost to team member

• 3% Safe Harbor contributed to 401(k) plus up to 1% employer match

• Opportunities for profit sharing and bonuses

• Generous time-off (starting at 15 vacation days)

• 11 Paid holidays (Technical Support and Technical Operations use a floating holiday policy)

• Paid sick leave (80 hours accrued)

• Tuition reimbursement (50⁄50 up to a specific amount)

• Pet Insurance

• Thrive Pass wellness allowance of $30 per month

• Udemy online learning courses

• Disability Insurance

• Generous maternity/paternity leave

• Discounted personal travel through corporate booking program Egencia

• Laid-back atmosphere

• Fun monthly company events

• Complimentary daily Lunch

• Free web hosting

Overview

The Delivery Lead operates at the program (cross-team) level, ensuring complex initiatives are planned, coordinated, and delivered successfully across teams and business functions. Working closely with Product Owners, Engineering Leads, and cross-functional stakeholders, the Delivery Lead is accountable for delivery quality from discovery through release, adoption, and post-delivery evaluation.

Success in this role requires technical fluency, systems thinking, sound judgment, and the ability to influence without direct authority while continuously improving how the organization delivers work.

Responsibilities

Delivery Leadership

• Lead delivery of complex initiatives from discovery through release and adoption.

• Ensure initiatives are ready to execute by validating requirements, dependencies, technical considerations, operational impacts, and stakeholder alignment.

• Define and adapt delivery strategies, including sequencing, phasing, incremental delivery, and risk mitigation.

• Coordinate execution across Product, Engineering, Design, QA, Infrastructure, and business stakeholders.

• Maintain visibility into delivery health, proactively addressing risks, dependencies, blockers, and changing priorities.

• Coordinate organizational readiness for launches, ensuring operational teams are prepared to support successful adoption.

• Communicate delivery status, risks, tradeoffs, and recommendations to stakeholders throughout the initiative lifecycle.

Cross-Functional Leadership

• Partner with Product Owners, Engineering Leads, and business stakeholders to improve planning, execution, and organizational outcomes.

• Facilitate alignment across teams while balancing scope, timeline, quality, dependencies, and business priorities.

• Challenge assumptions through thoughtful questioning and constructive facilitation.

• Surface risks, hidden dependencies, operational impacts, and alternative approaches before commitments are made.

• Drive timely decisions and appropriate escalation to maintain delivery momentum while protecting delivery quality.

Delivery Excellence

• Coordinate post-launch reviews, usage metrics, and stakeholder feedback to evaluate delivery outcomes and inform future decisions.

• Leverage AI to improve documentation, reporting, workflow management, and other delivery activities while validating AI-generated outputs.

• Identify opportunities to improve delivery standards, governance, readiness practices, and team collaboration.

• Partner with the Delivery Systems Administrator to implement approved improvements to delivery tooling, reporting, workflows, and automation.

• Share lessons learned and contribute to the continuous evolution of the organization’s delivery practices.

• Continuously deepen technical fluency and understanding of DreamHost’s systems and delivery ecosystem.

Requirements

Qualifications

Required

• 5+ years of experience leading software delivery, project management, product operations, or similar cross-functional initiatives.

• Strong understanding of Agile methodologies, software development lifecycles, and modern engineering practices.

• Technical fluency with web technologies, APIs, cloud platforms, AI-assisted development, and modern software architecture.

• Experience coordinating work across Product, Engineering, Design, QA, Infrastructure, and business stakeholders.

• Proven ability to influence decisions, resolve conflict, and drive alignment without direct authority.

• Strong analytical skills with the ability to identify risks, dependencies, and delivery constraints early.

• Excellent communication, facilitation, negotiation, and stakeholder management skills.

• Experience leveraging AI tools to improve planning, documentation, reporting, and delivery workflows.

• Strong organizational skills with the ability to manage multiple concurrent initiatives.

Preferred

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.

• Experience leading program-level initiatives spanning multiple teams or organizational domains.

• Experience improving delivery governance, standards, or operating practices.

Compensation

• $100,000-$120,000 / yearly

**DreamHost provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**

Company Description

At 3HORIZONS, we’re reshaping what strategy means in the real world - not as a document, but as a force for impact. We are a global strategy consultancy trusted by leading organisations across industries: from multi-billion industrial powerhouses and pharmaceutical giants to cutting-edge manufacturers and even Super Bowl champions. Our mission is simple: help leadership teams close the gap between ambition and execution - faster, smarter, and more effectively than traditional consulting ever could.

The engine behind this transformation is the Strategy in Action System:

• Enterprise-grade software that turns strategy into live, structured workflows
• An AI intelligence engine that surfaces real-time insights, risks and opportunities
• Certified experts who bring pace, challenge and alignment into every leadership room

Founded in 2005 and headquartered in London, with offices in New York, Turin and Nicosia, we bring together strategy consultants, industry experts and product innovators to deliver strategy with clarity, momentum and measurable results.

We don’t just advise - we co-create strategy and build strategic capability inside organisations, empowering teams long after the engagement ends. 3HORIZONS has been certified as a Great Place to Work® for 3 consecutive years.

Job Description

• Independently manage end-to-end project executions and lead a team of employees (up to 3 people on a project) who conduct structured analyses and primary research to gain new insights that inform your client recommendations.
• Serve as a point of contact for clients and identify opportunities for client relationship building and development.
• Foster a high-performance culture within the team by overseeing the day-to-day execution of client projects and guiding the individual development of junior colleagues.
• Lead workshops with various target audiences and present the most practical way to achieve lasting results based on your insights at team and client meetings.
• Work in complex, highly dynamic contexts as a project manager and also provide operational support by structuring analyses, leveraging engineering-based problem-solving methods.
• With the entire Strategy in Action team, you actively contribute your own ideas to the development of the company, participating in the advancement of our technologies, methods, and consulting approaches.

Qualifications

• +3 years of professional experience at a top tier strategy consulting firm, or equivalent experience applying analytical/engineering methods in a reputed organisation
• Master’s degree in Engineering (any discipline) from a top university, with an outstanding academic record; an advanced degree or MBA is preferred
• Proven track record of high performance and significant achievements in your previous roles.
• Demonstrated ability to successfully influence partners and executives
• Strong quantitative and structured problem-solving skills, with the ability to translate technical/engineering rigor into practical business recommendations

Mindset & Characteristics:

• Entrepreneurial mindset, knowledge, and application of Lean Testing, MVPs, disciplined experimentation, etc.
• Exceptional analytical and quantitative problem-solving skills
• Demonstrated leadership skills in a team environment
• Customer-oriented, strong interpersonal skills to independently manage clients and teams
• Initiative-taker, willing to explore new paths and create opportunities for others
• Fluent in Italian, English and another language
• Availability for international travel

Additional Information

• Contract Type: Full-time, permanent
• Location: Turin, Piedmont - Italy (with hybrid working flexibility)
• Compensation: Competitive base salary (RAL €47.000–€54.000), €250/year Welfare, €10 ticket restaurant per working day, performance-based annual bonus (up to 15%)
• Work Arrangement: hybrid working model with flexibility
• Work experience: 3+ Years
• Certification: 3HORIZONS is certified as a Great Place to Work® for 3 consecutive years

How to Apply

Please upload your CV. Shortlisted candidates will be contacted for next steps.

We encourage applicants from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, disability, orientation or any protected characteristic.

Company Description

At 3HORIZONS, we’re reshaping what strategy means in the real world - not as a document, but as a force for impact. We are a global strategy consultancy trusted by leading organisations across industries: from multi-billion industrial powerhouses and pharmaceutical giants to cutting-edge manufacturers and even Super Bowl champions. Our mission is simple: help leadership teams close the gap between ambition and execution - faster, smarter, and more effectively than traditional consulting ever could.

The engine behind this transformation is the Strategy in Action System:

• Enterprise-grade software that turns strategy into live, structured workflows
• An AI intelligence engine that surfaces real-time insights, risks and opportunities
• Certified experts who bring pace, challenge and alignment into every leadership room

Founded in 2005 and headquartered in London, with offices in New York, Turin and Nicosia, we bring together strategy consultants, industry experts and product innovators to deliver strategy with clarity, momentum and measurable results.

We don’t just advise - we co-create strategy and build strategic capability inside organisations, empowering teams long after the engagement ends. 3HORIZONS has been certified as a Great Place to Work® for 3 consecutive years.

Job Description

• Independently manage end-to-end project executions and lead a team of employees (up to 3 people on a project) who conduct structured analyses and primary research to gain new insights that inform your client recommendations.
• Serve as a point of contact for clients and identify opportunities for client relationship building and development.
• Foster a high-performance culture within the team by overseeing the day-to-day execution of client projects and guiding the individual development of junior colleagues.
• Lead workshops with various target audiences and present the most practical way to achieve lasting results based on your insights at team and client meetings.
• Work in complex, highly dynamic contexts as a project manager and also provide operational support by structuring analyses, leveraging engineering-based problem-solving methods.
• With the entire Strategy in Action team, you actively contribute your own ideas to the development of the company, participating in the advancement of our technologies, methods, and consulting approaches.

Qualifications

• +3 years of professional experience at a top tier strategy consulting firm, or equivalent experience applying analytical/engineering methods in a reputed organisation
• Master’s degree in Engineering (any discipline) from a top university, with an outstanding academic record; an advanced degree or MBA is preferred
• Proven track record of high performance and significant achievements in your previous roles.
• Demonstrated ability to successfully influence partners and executives
• Strong quantitative and structured problem-solving skills, with the ability to translate technical/engineering rigor into practical business recommendations

Mindset & Characteristics:

• Entrepreneurial mindset, knowledge, and application of Lean Testing, MVPs, disciplined experimentation, etc.
• Exceptional analytical and quantitative problem-solving skills
• Demonstrated leadership skills in a team environment
• Customer-oriented, strong interpersonal skills to independently manage clients and teams
• Initiative-taker, willing to explore new paths and create opportunities for others
• Fluent in English and Italian is mandatory, additional languages is a plus
• Availability for international travel

Additional Information

• Office Location: London, England
• Contract Type: Permanent, Full time
• Work Arrangement: hybrid working model with flexibility
• Work experience: 3+ Years
• Compensation: Competitive base salary (£58,000 - £66,500)+ performance-based annual bonus (up to 15%)
• Certification: 3HORIZONS is certified as a Great Place to Work® for 3 consecutive years

How to Apply

Please upload your CV. Shortlisted candidates will be contacted for next steps.

We encourage applicants from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, disability, orientation or any protected characteristic.

iMentor is a national nonprofit organization that believes every student has potential, and we work to ensure each student can reach it fully through our lens of Mentorship. For 26 years iMentor has served over 45,000 students in our direct service communities of New York, Chicago, and Baltimore. Now, with our customary intrepid and creative approach, and in response to years of requests, we seek to establish a virtual community of mentors outside our three flagship cities, and we seek a Program Director of Virtual Mentoring (PDVM) to help conceive of, build, and kick off our 26⁄27 Pilot Year.

The Program Director will serve as iMentor’s internal owner of this virtual mentoring pilot, coordinating the external partnership, corporate partner activation, mentor experience, program learning, and future growth strategy. We have important objectives with this pilot: (1) to connect more students with caring adults who can help them build the knowledge, confidence, and support networks needed to successfully navigate postsecondary education and career pathways, and (2) to activate enough corporate partners and mentors to meet participation goals, delivering a strong mentor experience, establishing effective processes with the external partner, and producing a data-informed recommendation for future scale. Reporting to iMentor’s Senior Vice President of Impact Programming, this is a role for an entrepreneurial spirit who gets fired up at the junction of innovation, data analysis, strategic outreach and recruitment, and cross functional partnership.

Corporate Partner Activation & Mentor Experience

• Lead activation of virtual mentoring partnerships following handoff from External Relations, translating partner commitments into successful implementation
• Partner with corporate contacts to drive employee participation and deliver a best-in-class mentor experience from onboarding and training through ongoing engagement and support
• Track participation, engagement, and experience, partnering with External Relations to support strong stewardship, renewal, and growth
• Apprise corporate partners of their involvement’s progress; foster continued and ideally deeper partner involvement over years
• Collaborate with iMentor’s Strategic Communications department to create written and online materials that will inspire corporate partnerships & increase mentor recruitment

Volunteer Engagement & Training

• Assist in creating and executing Mentor Training for new mentors prior to their being matched with a student, and then ensuring they have ongoing support and answered questions throughout their pair engagement

Partnership Management

• Act as primary point of contact with our Technology Partner, itself a leader in the mentorship space, UStrive, whose main responsibilities will include recruiting the students for the pilot, supplying the technology platform that mentors and mentees will use to communicate with each other, and implementing the program and associated pair support
• Build a deep understanding of the UStrive program model, and their approach to virtual mentoring
• Report back to all involved parties regularly in order to determine what program components need to be tweaked and celebrated

Program Learning & Future Planning

• Track and monitor critical program assessment using quantitative and qualitative data from students, mentors, corporate partners, and our external program partner to identify what is working, diagnose challenges, recommend changes during the pilot, and ultimately develop recommendations and roadmap for scale
• Partner with the Organizational Learning & Impact (OLI) team to define and monitor measures of pilot success, including mentor recruitment and engagement, quality of mentor-mentee relationships, participant experience, program implementation, and indicators of student impact
• Assess what the pilot is teaching iMentor about the conditions required for high-quality virtual mentoring and develop recommendations for the program’s future design, scale, and impact
• Balance growth and implementation goals with program quality and participant outcomes, using data and feedback to understand not only whether a program is reaching people, but whether it is delivering meaningful value

Qualifications

• Success building or launching a new program, initiative, product, or service, ideally from concept through implementation
• Proficiency managing corporate partnerships, employee engagement, volunteer recruitment, business development, or another external-facing function; traditional fundraising experience is preferred, but not required
• Experience with volunteer recruitment, customer/user acquisition, partnership development, or another form of audience growth where success required persuading people to participate
• Strong project/program management skills, including the ability to coordinate multiple internal and external stakeholders and move complex work from strategy to execution
• Ability to use quantitative and qualitative data to assess performance, identify problems, test improvements, and make recommendations
• Comfort operating in ambiguity and building systems and processes where they do not yet exist
• Strong communication and facilitation skills, including the ability to inspire external partners and translate strategy into clear action.
• Experience with a tech-enabled program and/or working with a technology partner, understanding user experience, and interpreting data
• Bachelor’s degree or equivalent experience required
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated prior to their start date

Compensation and Benefits

• Salary $86,000 - $95,000 commensurate with experience
• Up to 100% employer-funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Fully remote working arrangement; iMentor will provide a laptop and other standard technology needed for the role. Occasional travel may be required for team meetings, partner engagement, organizational events, or other program-related needs.
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• Every staff member is eligible for organization-sponsored professional development annually
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave

$86,000 - $95,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Us

360Dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business, tech and product perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization.

We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment.

What we offer:

Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company.

• Join a dynamic, innovative team where you’ll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what’s possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive remuneration package that reflects your skills, experience and achievements.

NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.

• 3+ years of experience in project management, ideally within SaaS, martech, or B2B tech environments
• Proven track record managing multiple concurrent projects/clients with competing priorities and deadlines
• Strong stakeholder management — able to align internal teams (Product, Engineering, Sales) and external clients
• Solid understanding of project management methodologies (Agile/Scrum, Waterfall, or hybrid)
• Comfortable working with project tracking tools
• Data-driven mindset — able to define, track, and report on project KPIs and timelines
• Excellent written and verbal communication skills in English (additional languages a plus, e.g., Russian, Spanish, Portuguese)

Domain knowledge (nice to have)

• Familiarity with WhatsApp Business API, Meta Business ecosystem, or messaging/CRM platforms
• Understanding of B2B client onboarding and campaign/funnel implementation processes

Soft skills

• Strong organizational skills and attention to detail
• Ability to work independently
• Problem-solving mindset with a bias toward action
• Comfortable operating in a fast-paced, evolving product environment

Responsibilities

• Lead client onboarding end-to-end — WABA setup, number registration, template approvals, and technical integration (API, CRM/Salesforce)
• Plan and manage WhatsApp campaign sendouts, including template classification, scheduling, and delivery troubleshooting
• Act as primary point of contact for a portfolio of enterprise clients, running status calls and managing escalations
• Coordinate cross-functionally with Product, Engineering, and Support to resolve issues and keep projects on track
• Maintain project documentation, timelines, and status tracking
• Identify process gaps and contribute to onboarding/sendout playbooks

Mindset & Culture

Talented Junior

• Solid professional knowledge on the theoretical level
• Open mind to listen and learn (from Seniors and other sources)
• Robust confidence level but far away from being arrogant (Learn-it-all mindset instead of I-Know-it-all)
• Taking responsibility for every task you do (and seek proactively help if a task is too hard or complex)
• Working every day to reach the skill-level of a senior ASAP
• Seek and recognise opportunities for self-growth, team-growth and take action

Experienced Senior

• Real domain expert down to the roots: State of the art knowledge and real experience in almost all aspects your professional area
• Open mind to listen and learn but also to give back knowledge to the organization
• Taking responsibility of entire product/projects/initiatives
• Able to create a strategy or parts of it
• Scalable mindset and knowledge how to design/build scalable solutions/processes
• Knowing the difference between real knowledge/understanding and Dunning-Kruger
• Awareness about the difference between knowledge/skills and real experience

Budget

The budget range for this role is €3.000/Month – €3.500/Month, depending on the candidate’s level of experience and fit with the position requirements.

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.

Description

Why work for DreamHost?

We help people own their digital presence. It’s not just wishful thinking. It’s our noble cause — an idea that drives everything we do.

When you put your dreams online—your words, your photos, your creations—you shouldn’t have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHost’s open platform gives you the power to share your data and the freedom to control how it’s used.

Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer competitive salary, health, vision, and dental insurance, as well as a company-issued laptop, 401k, opportunities for growth, and much much more! We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.

Benefits Offered

• Full health/vision/dental for the entire family at zero cost to team member

• 3% Safe Harbor contributed to 401(k) plus up to 1% employer match

• Opportunities for profit sharing and bonuses

• Generous time-off (starting at 15 vacation days)

• 11 Paid holidays (Technical Support and Technical Operations use a floating holiday policy)

• Paid sick leave (80 hours accrued)

• Tuition reimbursement (50⁄50 up to a specific amount)

• Pet Insurance

• Thrive Pass wellness allowance of $30 per month

• Udemy online learning courses

• Disability Insurance

• Generous maternity/paternity leave

• Discounted personal travel through corporate booking program Egencia

• Laid-back atmosphere

• Fun monthly company events

• Complimentary daily Lunch

• Free web hosting

Overview

The Delivery Lead operates at the program (cross-team) level, ensuring complex initiatives are planned, coordinated, and delivered successfully across teams and business functions. Working closely with Product Owners, Engineering Leads, and cross-functional stakeholders, the Delivery Lead is accountable for delivery quality from discovery through release, adoption, and post-delivery evaluation.

Success in this role requires technical fluency, systems thinking, sound judgment, and the ability to influence without direct authority while continuously improving how the organization delivers work.

Responsibilities

Delivery Leadership

• Lead delivery of complex initiatives from discovery through release and adoption.

• Ensure initiatives are ready to execute by validating requirements, dependencies, technical considerations, operational impacts, and stakeholder alignment.

• Define and adapt delivery strategies, including sequencing, phasing, incremental delivery, and risk mitigation.

• Coordinate execution across Product, Engineering, Design, QA, Infrastructure, and business stakeholders.

• Maintain visibility into delivery health, proactively addressing risks, dependencies, blockers, and changing priorities.

• Coordinate organizational readiness for launches, ensuring operational teams are prepared to support successful adoption.

• Communicate delivery status, risks, tradeoffs, and recommendations to stakeholders throughout the initiative lifecycle.

Cross-Functional Leadership

• Partner with Product Owners, Engineering Leads, and business stakeholders to improve planning, execution, and organizational outcomes.

• Facilitate alignment across teams while balancing scope, timeline, quality, dependencies, and business priorities.

• Challenge assumptions through thoughtful questioning and constructive facilitation.

• Surface risks, hidden dependencies, operational impacts, and alternative approaches before commitments are made.

• Drive timely decisions and appropriate escalation to maintain delivery momentum while protecting delivery quality.

Delivery Excellence

• Coordinate post-launch reviews, usage metrics, and stakeholder feedback to evaluate delivery outcomes and inform future decisions.

• Leverage AI to improve documentation, reporting, workflow management, and other delivery activities while validating AI-generated outputs.

• Identify opportunities to improve delivery standards, governance, readiness practices, and team collaboration.

• Partner with the Delivery Systems Administrator to implement approved improvements to delivery tooling, reporting, workflows, and automation.

• Share lessons learned and contribute to the continuous evolution of the organization’s delivery practices.

• Continuously deepen technical fluency and understanding of DreamHost’s systems and delivery ecosystem.

Requirements

Qualifications

Required

• 5+ years of experience leading software delivery, project management, product operations, or similar cross-functional initiatives.

• Strong understanding of Agile methodologies, software development lifecycles, and modern engineering practices.

• Technical fluency with web technologies, APIs, cloud platforms, AI-assisted development, and modern software architecture.

• Experience coordinating work across Product, Engineering, Design, QA, Infrastructure, and business stakeholders.

• Proven ability to influence decisions, resolve conflict, and drive alignment without direct authority.

• Strong analytical skills with the ability to identify risks, dependencies, and delivery constraints early.

• Excellent communication, facilitation, negotiation, and stakeholder management skills.

• Experience leveraging AI tools to improve planning, documentation, reporting, and delivery workflows.

• Strong organizational skills with the ability to manage multiple concurrent initiatives.

Preferred

• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.

• Experience leading program-level initiatives spanning multiple teams or organizational domains.

• Experience improving delivery governance, standards, or operating practices.

Compensation

• $100,000-$120,000 / yearly

**DreamHost provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.

Job Summary

Bugcrowd is seeking a highly skilled Technical Engagement Manager (TEM) to join our team and own the technical onboarding, implementation and rollout of our Bug Bounty, Vulnerability Disclosure and Pentest programs for our customers.

As a key technical resource, you will work closely with customers and internal teams to ensure successful program launches and ongoing adoption.  You’ll serve as a trusted advisor on technical aspects of Bugcrowd’s platform and security delivery models, helping customers configure and operationalize their security programs.

Essential Duties and Responsibilities

Technical Implementation and Onboarding

• Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability, and/or Pentest programs for new and existing customers.
• Lead and drive ongoing technical program execution through structured engagements, including kickoff meetings, walkthroughs, and both regular and ad hoc program reviews with customers and internal stakeholders.

Customer Engagement and Support

• Act as a technical point of contact during program launches, ensuring smooth transitions and early success
• Provide guidance on vulnerability triage, communication workflows, and integration best practices
• Provide clear communication and practical support for ongoing pentest or bounty projects, ensuring on-time delivery.
• Collaborate closely with the Customer Experience Managers and sales teams to align technical delivery with customer expectations.

Cross Functional Collaboration

• Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials.
• Actively collaborate with other team members within the delivery teams to contribute to project success.
• Contribute to problem-solving discussions and proactively identify potential issues.
• Support continuous improvement of delivery processes to drive consistency, quality and scalability.

Stakeholder and Timeline Management:

• Serve as the primary point of contact, providing proactive status updates and managing expectations with both internal and external stakeholders throughout the project lifecycle.
• Effectively manage program timelines and dependencies, proactively identifying and mitigating potential delays to ensure on-time delivery.

Education, Experience, Knowledge, Skills, and Abilities

• 2+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services.
• Knowledge of pentest, bug-bounty and red-team methodologies.
• Strong problem solving skills and ability to manage multiple projects simultaneously
• Excellent written & verbal communication with customer facing mindset
• Ability to work collaboratively in a cross functional environment.

Preferred Experience

• Experience creating documentation and policies to support the role (blogs, collateral, etc).
• Familiar with at least one scripting language (python, ruby, bash, etc) to a degree of proficiency that simple tools can be made to help automate tasks, workflow, etc.

Working Conditions and Physical Requirements

• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
• Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
• Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
• Environment - remote, work-from-home 100% of the time.

Culture

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.

Disclaimer

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required bylaw.

Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd’s Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer.

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com.

Apply at: https://www.bugcrowd.com/about/careers/

Company Description

At 3HORIZONS, we’re reshaping what strategy means in the real world - not as a document, but as a force for impact. We are a global strategy consultancy trusted by leading organisations across industries: from multi-billion industrial powerhouses and pharmaceutical giants to cutting-edge manufacturers and even Super Bowl champions. Our mission is simple: help leadership teams close the gap between ambition and execution - faster, smarter, and more effectively than traditional consulting ever could.

The engine behind this transformation is the Strategy in Action System:

• Enterprise-grade software that turns strategy into live, structured workflows
• An AI intelligence engine that surfaces real-time insights, risks and opportunities
• Certified experts who bring pace, challenge and alignment into every leadership room

Founded in 2005 and headquartered in London, with offices in New York, Turin and Nicosia, we bring together strategy consultants, industry experts and product innovators to deliver strategy with clarity, momentum and measurable results.

We don’t just advise - we co-create strategy and build strategic capability inside organisations, empowering teams long after the engagement ends. 3HORIZONS has been certified as a Great Place to Work® for 3 consecutive years.

Job Description

• Independently manage end-to-end project executions and lead a team of employees (up to 3 people on a project) who conduct structured analyses and primary research to gain new insights that inform your client recommendations.
• Serve as a point of contact for clients and identify opportunities for client relationship building and development.
• Foster a high-performance culture within the team by overseeing the day-to-day execution of client projects and guiding the individual development of junior colleagues.
• Lead workshops with various target audiences and present the most practical way to achieve lasting results based on your insights at team and client meetings.
• Work in complex, highly dynamic contexts as a project manager and also provide operational support by structuring analyses, leveraging engineering-based problem-solving methods.
• With the entire Strategy in Action team, you actively contribute your own ideas to the development of the company, participating in the advancement of our technologies, methods, and consulting approaches.

Qualifications

• +3 years of professional experience at a top tier strategy consulting firm, or equivalent experience applying analytical/engineering methods in a reputed organisation
• Master’s degree in Engineering (any discipline) from a top university, with an outstanding academic record; an advanced degree or MBA is preferred
• Proven track record of high performance and significant achievements in your previous roles.
• Demonstrated ability to successfully influence partners and executives
• Strong quantitative and structured problem-solving skills, with the ability to translate technical/engineering rigor into practical business recommendations

Mindset & Characteristics:

• Entrepreneurial mindset, knowledge, and application of Lean Testing, MVPs, disciplined experimentation, etc.
• Exceptional analytical and quantitative problem-solving skills
• Demonstrated leadership skills in a team environment
• Customer-oriented, strong interpersonal skills to independently manage clients and teams
• Initiative-taker, willing to explore new paths and create opportunities for others
• Fluent in Italian, English and another language
• Availability for international travel

Additional Information

• Contract Type: Full-time, permanent
• Location: Turin, Piedmont - Italy (with hybrid working flexibility)
• Compensation: Competitive base salary (RAL €47.000–€54.000), €250/year Welfare, €10 ticket restaurant per working day, performance-based annual bonus (up to 15%)
• Work Arrangement: hybrid working model with flexibility
• Work experience: 3+ Years
• Certification: 3HORIZONS is certified as a Great Place to Work® for 3 consecutive years

How to Apply

Please upload your CV. Shortlisted candidates will be contacted for next steps.

We encourage applicants from all backgrounds and do not discriminate on the basis of age, gender, ethnicity, religion, disability, orientation or any protected characteristic.

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and...

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Why Entersekt

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents.

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets.

Quality at Entersekt is a shared engineering responsibility, not a final test phase. Our Quality Engineering function provides the standards, automation and independent evidence needed to deliver confidently in a regulated environment.

The Ideal Candidate

The ideal candidate is a hands-on technical and people leader with deep expertise in software quality engineering and automation. They combine strong technical depth with the ability to influence teams that do not report directly to them, balancing engineering excellence, automation strategy, release assurance and quality leadership.

They are comfortable staying close to the code, pipelines and automation frameworks while leading engineers and providing clear quality guidance across cross-functional teams. They know how to make release risk explicit, hold a quality position under pressure, resolve issues directly with accountable peers and escalate appropriately when risks exceed agreed tolerances.

The successful candidate demonstrates strong judgement, the ability to assess risk objectively and the confidence to deliver difficult feedback constructively while maintaining strong working relationships.

The Role

The QE & Automation Lead is accountable for QE-owned assurance across Entersekt’s 3DS portfolio, including the Access Control Server, associated integrations and scheme certification obligations, together with delegated areas of the shared automation framework.

This role leads the Quality Engineers assigned to the portfolio while remaining actively involved in technical execution and decision-making. The incumbent is responsible for ensuring automation effectiveness, quality visibility, release confidence and continuous improvement in testing practices across the product line.

A fundamental aspect of the role is influencing engineering teams, product teams and delivery stakeholders to continuously improve product quality while supporting the needs of a highly regulated and security critical environment.

Responsibilities

Automation and Engineering Leadership

• Own the technical design and day-to-day health of QE-owned API, web, mobile, integration, end-to-end and regression automation frameworks.
• Lead automation delivery across Java, Playwright, Selenium WebDriver, TestNG, Maven and Appium.
• Remain hands-on through architecture decisions, code reviews, complex test implementation and root-cause analysis of automation failures.
• Drive regression reliability through deterministic test data, stable setup and teardown processes, transparent quarantine rules and active flaky-test reduction.
• Embed suitable automation suites and quality evidence into GitLab CI/CD pipelines.
• Progress quality gates from monitored thresholds towards enforced automated controls where appropriate.

Release Assurance and Quality Intelligence

• Develop risk-based test strategies aligned to customer impact, architecture, regulatory obligations, scheme requirements, integration risk and production history.
• Produce evidence-based release assessments covering testing scope, automation outcomes, open defects, coverage limitations, residual risk and release recommendations.
• Ensure release feedback is available early enough to influence delivery decisions.
• Maintain traceable, reproducible certification, compliance and audit evidence, including scheme certification obligations.
• Monitor and report on regression health, risk coverage, defect escape rates, repeat incidents and automation reliability.
• Convert root-cause findings into ongoing quality improvements and corrective test coverage.

People Leadership

• Lead, mentor and develop Quality Engineers within the 3DS portfolio.
• Manage performance through continuous and actionable feedback.
• Ensure development and growth discussions are ongoing and that formal reviews contain no surprises.
• Support team capability development and capacity planning.

Cross-Functional Leadership

• Coach Development and Product teams on shift-left quality practices.
• Reinforce developer ownership of unit, component and feature-functional testing.
• Where ownership is not sufficiently established, actively drive improvements.
• Partner closely with Agile Delivery Leads and Scrum Masters regarding readiness, planning and dependencies.
• Collaborate with Platform and DevOps teams on environments, test data management and observability.
• Resolve quality concerns directly with accountable engineering and delivery stakeholders.
• Escalate appropriately only where issues remain unresolved or exceed agreed risk tolerances.

Continuous Improvement

• Establish and maintain an agreed quality baseline.
• Improve test automation maturity, regression effectiveness and engineering quality practices.
• Reduce defect escape rates, repeat incidents and unnecessary escalations.
• Increase early engagement between QE, Development, Product and Delivery teams.
• Drive measurable improvements to quality outcomes throughout the product lifecycle.

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• 6+ years of software quality engineering and test automation experience.
• Demonstrated technical leadership of automation frameworks or complex testing solutions.
• Strong Java knowledge and object-oriented design expertise.
• Significant hands-on experience with Playwright, Selenium WebDriver, TestNG, Maven and Appium, or equivalent technologies with the ability to become effective quickly.
• Experience designing API, web, mobile, integration and end-to-end automation solutions for distributed service-based systems.
• Strong CI/CD and GitLab pipeline experience, including:
• Parallelisation
• Automated quality gates
• Reporting and visibility
• Failure diagnosis and troubleshooting
• Experience treating flaky tests, test data challenges and environment stability as engineering reliability problems.
• Strong risk management judgement and experience creating risk-based test strategies and release assessments.
• Experience leading, mentoring and developing engineering teams.
• Performance management, coaching and capacity planning experience.
• Working knowledge of AI-assisted software engineering for test design, code generation, maintenance and failure analysis.
• Demonstrated ability to critically evaluate AI-generated outputs and deliver measurable value from AI-enabled practices.
• Advantageous
  • 3D Secure (3DS) experience.
  • EMVCo scheme certification experience.
  • Payments industry experience.
  • Experience working in regulated or security-critical environments.
  • Contract testing experience.
  • Service virtualisation experience.
  • Performance testing experience.
  • Application security testing experience.
  • JUnit 5.
  • Containers and container platforms.
  • Device farms.
  • Observability tooling.
  • Experience improving automation maturity in established, long-lived codebases with inherited test coverage.

Personality Attributes

Weighted equally with technical depth, as much of the role’s success depends on influencing teams that do not report directly to the QE function.

• Strong problem‑solving and analytical thinking skills.
• Clear and effective communicator with both technical and non‑technical stakeholders.
• Comfortable working independently and taking ownership.
• Collaborative team player with a pragmatic, delivery‑focused mindset.
• Strong attention to quality, security and maintainability.

We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.

Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.

Apply for this position by following the “apply now” tab and or viewing our other roles at Entersekt Careers page.

Entersekt is an Equal Opportunity Employer:

We are committed to building an inclusive and diverse workforce that reflects the global communities we serve. For all South Africa-based roles, preference will be given to candidates from historically disadvantaged groups, in accordance with local Employment Equity objectives.

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking an Enterprise Portfolio Manager (EPM), a client-facing, senior-level position, who will bring these same values and passion to help mission-driven organizations. This is a full-time, salaried role reporting to a Practice Director. Note: this is not a sales position, does not carry a revenue goal nor does it have a commission associated with it.

Job Summary:

As an Enterprise Portfolio Manager (EPM), you will lead a portfolio of strategic clients. In partnership with practice leadership, you will create strategic plans to define near and long-term goals for organizations. You are a capable leader, active listener, and are comfortable facilitating conversations with stakeholders at all levels of an organization. You are able to make clear, actionable recommendations on priorities and approach.

As EPM, you are responsible for organizing work and resources across Craftsman’s suite of technical services, including technology assessments, on-ongoing support, incremental deployments, and transformative projects, to deliver efficiently on the client’s strategic objectives. You own the strategic roadmap and direct execution across every workstream serving that client. You will have a deep understanding of a client’s goals and evaluate and balance work across multiple workstreams to ensure resources are well utilized and timelines are met.

While client success roles focus on day-to-day relationship health and support, the EPM operates a level up, overseeing day-to-day delivery across your portfolio, and translating what you see into the bigger picture. As EPM, you own multi-year strategy, cross-workstream sequencing, and portfolio-level outcomes, partnering closely with practice leadership on budget performance and resourcing decisions across your portfolio. This role does not involve direct people-management responsibility, though an EPM is considered Senior Staff. As such, an EPM is responsible for coaching and ensuring a productive work culture.

Job Responsibilities:

• Lead a portfolio of clients with complex technology needs and multiple workstreams, spanning multiple systems, platforms and vendor relationships
• Guide clients in creating strategies to account for near-, medium- and long-term priorities at their organization
• Review, prioritize, and balance work across workstreams to meet client’s short and long term strategic priorities
• Identify and cultivate portfolio-level growth opportunities across service lines, and support business development in realizing income
• Manage budget and contribute to overall firm profitability
• Serve as the senior escalation point for the portfolio, diagnosing root causes and directing corrective action across teams
• Develop enterprise-client best practices and mentor the team of professionals
• Contribute to the ongoing development of Craftsman’s Service Delivery Methodology
• Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients.

Required Qualifications:

• Proven experience managing complex, enterprise-level projects or programs for clients with dynamic, evolving needs, including multiple concurrent workstreams, shifting priorities, and competing deadlines
• Deep knowledge of the nonprofit or public sector’s technology needs and solutions landscape
• Expert-level relationship management skills, with a demonstrated ability to build trust with and proactively advise C-suite and Executive Director-level stakeholders
• Demonstrated ability to lead internal and client-facing conversations with equal confidence
• Skilled at identifying and resolving team dynamics issues internally, cross-functionally, and with clients, to keep delivery on track
• 7-10 years’ experience either in a client-facing consulting role or as a nonprofit professional, with a track record of progressive growth into senior leadership or strategic responsibility
• Comfortable incorporating AI tools (such as Claude) into day-to-day business work
• Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrated technical depth in at least one relevant CRM (e.g. Salesforce) or other enterprise-grade nonprofit technology platform
• Certified Project Management Professional (PMP) or Certified ScrumMaster (CSM)

Salary Hiring Range:

• $100,000 - $145,000

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (following 1,000 hours of service after hire date, approx. 6 months)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA. We have a strong virtual culture with staff located throughout the contiguous United States and our hiring focus aligns with our current operational needs. We are unable to hire candidates living outside the contiguous United States.
• Direct applicants only; no recruiters.

About Portable

We are Australia’s leading innovation partners for public good – developing technology and design solutions that power the public and the people who serve it. We seek out areas of acute social need and work with government agencies, nonprofit organisations, and socially-minded businesses to make transformational change.

There are currently 65+ of us – researchers, strategists, designers, technologists, and producers – working from our head office in Collingwood and remotely from co-working spaces and homes across Australia.

This role sits within one of our Digital Product teams – cross-discipline delivery teams that operate as their own business units, each led by a Business Director.

Then there’s you!

You’re an experienced digital producer who thrives on the detail of delivery. You know how to keep a project or partnership on track – managing scope, risk, and communication so your team, and your partners, always know where things stand.

You’ve built genuine craft in production: you can run a workshop, write a statement of work, manage a budget, and hold a calm line when priorities shift. You’re not chasing a leadership title just yet – you’re focused on sharpening your delivery skills, building your commercial instincts, and taking on more as you’re ready for it.

You’ll work as part of a multidisciplinary delivery team, help deliver great outcomes for our partners, and play a growing role in how we win and shape new work.

What you’ll do

On a normal week, you might:

• Lead delivery on one or more projects end to end, keeping scope, budget, and timelines on track.
• Write and refine statements of work, tracking assumptions, risks, and dependencies as the work evolves.
• Run stand-ups, workshops, and partner check-ins, keeping your team and clients aligned on progress.
• Contribute to scoping and estimating for proposals, bringing a delivery lens to new business.
• Track budgets and forecasts, raising risks early and keeping profit margin on target.
• Coordinate research, design, and development inputs so the right work happens at the right time.
• Contribute to case studies and retrospectives once a project wraps up.

What we’re looking for

Must-haves

• Experience in digital project or product delivery, ideally 4 or more years, delivering research, design, or technology engagements.
• Comfort managing scope, budget, and timelines on partnerships of meaningful size.
• Strong organisational skills and an eye for detail, with the ability to juggle multiple priorities at once.
• Confident stakeholder communication, and the judgement to know when to escalate.
• Experience working in agile, multidisciplinary environments, using delivery tools such as Jira and Asana.
• A collaborative, pragmatic approach, and a genuine interest in growing your delivery and commercial skills over time.

Nice-to-haves

• Experience contributing to proposals, scoping, or business development.
• Exposure to digital products in the public, community, or non-profit sectors.

Key outcomes for this role

• You deliver great work on your projects and help us to win more
• Your projects land on time and on budget. Partners give positive feedback.
• You contribute to scoping and estimating for proposals, and to marketing activity and case studies.

How we remunerate and support our team

The salary range for this role is $106,000 – $118,000 plus superannuation, depending on experience.

Joining Portable means becoming part of an organisation with an award-winning workplace culture, where your contributions are valued and you’re supported by a genuinely multidisciplinary team.

Here’s what else you can look forward to:

• Meaningful work with impact – engagements that make a positive difference in areas like mental health, social justice, and accessibility.
• Flexible work arrangements – hybrid working (up to 2 days per week remotely), flexible hours, and personalised start and finish times.
• Enhanced leave benefits – bonus annual leave based on tenure, the option to purchase additional leave, paid volunteering leave, and paid mental health days with no explanation required.
• Growth and development – structured career pathways, an annual professional development allowance of $1,000–$2,000 and access to our Leadership programs.
• Wellbeing support – up to 4 counselling sessions per year through our EAP with The Mindroom, covering general wellbeing, career planning and life’s challenges.
• Financial and family support – profit-sharing bonuses, employee share options, salary sacrificing, enhanced parental leave, and flexible part-time arrangements.

How to apply

We’re committed to building a diverse and equitable team. People from underrepresented groups are strongly encouraged to apply.

To be considered, please send us:

• Your resume.
• A short (max. one-page) cover letter answering:
  • What attracted you to this role, and why do you think it’s a good fit for you?
  • Tell us about a partnership or project you managed where things didn’t go to plan. What did you do, and what did you learn?

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.

THE ROLE:

Join the Genius team helping sportsbooks level up with live data, expert services, and fan-first experiences that drive global engagement.

You’ll work with Sportsbook customers and internal teams to deliver our Sportsbook products smoothly. You’ll be closely involved in integration projects, working alongside customers, product owners, developers, and onboarding officers to make sure each client gets what they need, on time.

WHAT YOU’LL DO:

• Monitor implementation requests from different channels, test solutions, and share clear information so clients get what they need on time
• Build strong working relationships with clients and internal teams, and manage expectations along the way
• Help customise client installation guides and other Sportsbook product materials
• Work closely with internal teams, including Sportsbook support, commercial, and delivery, to get projects done
• Use APIs to retrieve Sportsbook data, such as fixtures, schedules, and video access
• Investigate and escalate issues raised by clients or internal teams during integration
• Keep project status reports and client documentation accurate and up to date

WHAT YOU’LL BRING

• Knowledge of how APIs work, and confidence using API documentation to get and send information
• Experience implementing new customer products, including training users
• Comfortable using tools such as Zendesk, JIRA, Confluence, and Microsoft Office
• Working knowledge of T-SQL and API execution platforms
• Good understanding of the Sportsbook market and video streaming
• Strong project management skills, with the ability to manage several projects at once
• Excellent communication, problem-solving, and organisational skills

WHAT YOU’LL BRING

• At least two sports well, including their rules and how they work for Sportsbook customers
• What it’s like working directly with sportsbook or gaming clients

The monthly salary for this full-time role ranges from €2450 to €3010 gross. This role will also be eligible to take part in Genius Sports Group’s benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking an Enterprise Portfolio Manager (EPM), a client-facing, senior-level position, who will bring these same values and passion to help mission-driven organizations. This is a full-time, salaried role reporting to a Practice Director. Note: this is not a sales position, does not carry a revenue goal nor does it have a commission associated with it.

Job Summary:

As an Enterprise Portfolio Manager (EPM), you will lead a portfolio of strategic clients. In partnership with practice leadership, you will create strategic plans to define near and long-term goals for organizations. You are a capable leader, active listener, and are comfortable facilitating conversations with stakeholders at all levels of an organization. You are able to make clear, actionable recommendations on priorities and approach.

As EPM, you are responsible for organizing work and resources across Craftsman’s suite of technical services, including technology assessments, on-ongoing support, incremental deployments, and transformative projects, to deliver efficiently on the client’s strategic objectives. You own the strategic roadmap and direct execution across every workstream serving that client. You will have a deep understanding of a client’s goals and evaluate and balance work across multiple workstreams to ensure resources are well utilized and timelines are met.

While client success roles focus on day-to-day relationship health and support, the EPM operates a level up, overseeing day-to-day delivery across your portfolio, and translating what you see into the bigger picture. As EPM, you own multi-year strategy, cross-workstream sequencing, and portfolio-level outcomes, partnering closely with practice leadership on budget performance and resourcing decisions across your portfolio. This role does not involve direct people-management responsibility, though an EPM is considered Senior Staff. As such, an EPM is responsible for coaching and ensuring a productive work culture.

Job Responsibilities:

• Lead a portfolio of clients with complex technology needs and multiple workstreams, spanning multiple systems, platforms and vendor relationships
• Guide clients in creating strategies to account for near-, medium- and long-term priorities at their organization
• Review, prioritize, and balance work across workstreams to meet client’s short and long term strategic priorities
• Identify and cultivate portfolio-level growth opportunities across service lines, and support business development in realizing income
• Manage budget and contribute to overall firm profitability
• Serve as the senior escalation point for the portfolio, diagnosing root causes and directing corrective action across teams
• Develop enterprise-client best practices and mentor the team of professionals
• Contribute to the ongoing development of Craftsman’s Service Delivery Methodology
• Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients.

Required Qualifications:

• Proven experience managing complex, enterprise-level projects or programs for clients with dynamic, evolving needs, including multiple concurrent workstreams, shifting priorities, and competing deadlines
• Deep knowledge of the nonprofit or public sector’s technology needs and solutions landscape
• Expert-level relationship management skills, with a demonstrated ability to build trust with and proactively advise C-suite and Executive Director-level stakeholders
• Demonstrated ability to lead internal and client-facing conversations with equal confidence
• Skilled at identifying and resolving team dynamics issues internally, cross-functionally, and with clients, to keep delivery on track
• 7-10 years’ experience either in a client-facing consulting role or as a nonprofit professional, with a track record of progressive growth into senior leadership or strategic responsibility
• Comfortable incorporating AI tools (such as Claude) into day-to-day business work
• Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrated technical depth in at least one relevant CRM (e.g. Salesforce) or other enterprise-grade nonprofit technology platform
• Certified Project Management Professional (PMP) or Certified ScrumMaster (CSM)

Salary Hiring Range:

• $100,000 - $145,000

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (following 1,000 hours of service after hire date, approx. 6 months)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA. We have a strong virtual culture with staff located throughout the contiguous United States and our hiring focus aligns with our current operational needs. We are unable to hire candidates living outside the contiguous United States.
• Direct applicants only; no recruiters.

About the Role We’re building out a Technical Program Management function to ensure our most important cross-team initiatives ship on time, with the visibility and data needed to support confident...

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a seasoned Engineering Manager for Toast Now - the team putting the power of the entire Toast platform into the pockets of restaurant managers and operators.  Our ToastNow app has a rating of 4.9 stars. Our goal is to deliver native app experiences that empower restaurant operators to manage their business in real-time, whether from the restaurant floor, the back office, or their couch at home.

We’re delivering an innovative new product on modern mobile technologies. Our teams are very agile and extremely customer-focused. UX, PM, and software engineers work hand-in-hand every day, and teams get feedback directly from pilot customers. We have high standards for customer satisfaction, and we strive to deliver high quality features in rapid iterative cycles.

The talent density on this team is high with low homogeneity - folks drive impact and value differently, and we’re looking for a seasoned individual to lead such a high performing team.

A day in the life (Responsibilities)

• Drive delivery of business outcomes, including planning, schedule, and execution
• Drive cross-team and cross-organization efforts with predictable results and excellent collaboration
• Collaborate closely with PM and UX to fill the teams’ backlog with actionable, valuable work
• Ensure end-to-end quality and delivery of software, including ownership of monitoring and production issues
• Hire and develop new team members
• Coach individuals in professional and technical development
• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

What you’ll need to thrive (Requirements)

• Experience leading and mentoring successful teams to drive predictable business results
• Experience delivering a high quality iOS and/or Android experience - both inside the app and across the native stack
• Experience managing a mix of core contributions & away team engagements
• Experience delivering products on technologies such as GraphQL and microservices
• Not afraid to get hands-on or go deep to help the team reach its goals - and you encourage high agency and exploring creative outlets
• A desire to build diverse teams that win together and prioritize customer success

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTE

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$230,000—$368,000 USD

Zone B

$200,000—$320,000 USD

Zone C

$180,000—$288,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

---—

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Care Automation team builds the systems and intelligent workflows that power how Toast supports its community. Our work connects the platforms, integrations, and automation tools that our Customer Care Agents rely on every day to resolve issues seamlessly and deliver a world-class customer experience.

We are looking for a Senior Business Systems Analyst to serve as the critical link between care operations and engineering. As the system authority for your domain, you’ll collaborate closely with software engineers and Salesforce developers to translate complex, high-volume support processes into rock-solid requirements engineering teams can build against with confidence.

A day in the life (Responsibilities)

• Partner with Product Managers to design scalable customer care processes. Map end-to-end workflows and edge cases to ensure technical systems directly drive operational goals.
• Translate high-level product intent into crisp functional and technical specifications, ensuring engineering teams have the depth and clarity needed to build immediately.
• Drive product QA and lead User Acceptance Testing (UAT) with customer care teams. Serve as the primary point of contact for domain quality and issue resolution.
• Leverage data to quantify operational friction and measure impact. Build dashboards, monitor performance metrics, and conduct root-cause analyses to prove outcomes.
• Manage cross-functional project dependencies, navigate trade-offs between scope, quality, and priority, and turn post-launch insights into actionable next steps.
• Proactively spot system bottlenecks and surface high-impact opportunities to optimize product performance and agent experience.

What you’ll need to thrive (Requirements)

• 5+ years as a Business Systems Analyst (or similar role) delivering complex, enterprise-grade technical solutions.
• Demonstrated ability to take vague, complex business challenges and turn them into clear, testable technical specifications.
• Hands-on experience architecting integrations across enterprise systems, with strong technical intuition for how configuration and data flows perform at scale.
• Proficiency in SQL and a strong track record of building actionable dashboards, reporting tools, and process documentation.
• Deep familiarity with Agile/SDLC methodologies and a solid understanding of customer care operations.
• Bachelor’s degree in a related technical/business field, or equivalent practical experience.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience supporting high-volume customer care, contact centers, or case management workflows.
• Hands-on experience with Salesforce, specifically Service Cloud.
• Familiarity with enterprise contact center platforms.
• Exposure to AI or LLM-based systems in production, including testing, monitoring, and evaluation frameworks.

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$113,000—$181,000 USD

Zone B

$98,000—$157,000 USD

Zone C

$88,000—$141,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

---—

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.