iMentor is a national nonprofit organization that believes every student has potential, and we work to ensure each student can reach it fully through our lens of Mentorship. For 26 years iMentor has served over 45,000 students in our direct service communities of New York, Chicago, and Baltimore. Now, with our customary intrepid and creative approach, and in response to years of requests, we seek to establish a virtual community of mentors outside our three flagship cities, and we seek a Program Director of Virtual Mentoring (PDVM) to help conceive of, build, and kick off our 26⁄27 Pilot Year.

The Program Director will serve as iMentor’s internal owner of this virtual mentoring pilot, coordinating the external partnership, corporate partner activation, mentor experience, program learning, and future growth strategy. We have important objectives with this pilot: (1) to connect more students with caring adults who can help them build the knowledge, confidence, and support networks needed to successfully navigate postsecondary education and career pathways, and (2) to activate enough corporate partners and mentors to meet participation goals, delivering a strong mentor experience, establishing effective processes with the external partner, and producing a data-informed recommendation for future scale. Reporting to iMentor’s Senior Vice President of Impact Programming, this is a role for an entrepreneurial spirit who gets fired up at the junction of innovation, data analysis, strategic outreach and recruitment, and cross functional partnership.

Corporate Partner Activation & Mentor Experience

• Lead activation of virtual mentoring partnerships following handoff from External Relations, translating partner commitments into successful implementation
• Partner with corporate contacts to drive employee participation and deliver a best-in-class mentor experience from onboarding and training through ongoing engagement and support
• Track participation, engagement, and experience, partnering with External Relations to support strong stewardship, renewal, and growth
• Apprise corporate partners of their involvement’s progress; foster continued and ideally deeper partner involvement over years
• Collaborate with iMentor’s Strategic Communications department to create written and online materials that will inspire corporate partnerships & increase mentor recruitment

Volunteer Engagement & Training

• Assist in creating and executing Mentor Training for new mentors prior to their being matched with a student, and then ensuring they have ongoing support and answered questions throughout their pair engagement

Partnership Management

• Act as primary point of contact with our Technology Partner, itself a leader in the mentorship space, UStrive, whose main responsibilities will include recruiting the students for the pilot, supplying the technology platform that mentors and mentees will use to communicate with each other, and implementing the program and associated pair support
• Build a deep understanding of the UStrive program model, and their approach to virtual mentoring
• Report back to all involved parties regularly in order to determine what program components need to be tweaked and celebrated

Program Learning & Future Planning

• Track and monitor critical program assessment using quantitative and qualitative data from students, mentors, corporate partners, and our external program partner to identify what is working, diagnose challenges, recommend changes during the pilot, and ultimately develop recommendations and roadmap for scale
• Partner with the Organizational Learning & Impact (OLI) team to define and monitor measures of pilot success, including mentor recruitment and engagement, quality of mentor-mentee relationships, participant experience, program implementation, and indicators of student impact
• Assess what the pilot is teaching iMentor about the conditions required for high-quality virtual mentoring and develop recommendations for the program’s future design, scale, and impact
• Balance growth and implementation goals with program quality and participant outcomes, using data and feedback to understand not only whether a program is reaching people, but whether it is delivering meaningful value

Qualifications

• Success building or launching a new program, initiative, product, or service, ideally from concept through implementation
• Proficiency managing corporate partnerships, employee engagement, volunteer recruitment, business development, or another external-facing function; traditional fundraising experience is preferred, but not required
• Experience with volunteer recruitment, customer/user acquisition, partnership development, or another form of audience growth where success required persuading people to participate
• Strong project/program management skills, including the ability to coordinate multiple internal and external stakeholders and move complex work from strategy to execution
• Ability to use quantitative and qualitative data to assess performance, identify problems, test improvements, and make recommendations
• Comfort operating in ambiguity and building systems and processes where they do not yet exist
• Strong communication and facilitation skills, including the ability to inspire external partners and translate strategy into clear action.
• Experience with a tech-enabled program and/or working with a technology partner, understanding user experience, and interpreting data
• Bachelor’s degree or equivalent experience required
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated prior to their start date

Compensation and Benefits

• Salary $86,000 - $95,000 commensurate with experience
• Up to 100% employer-funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Fully remote working arrangement; iMentor will provide a laptop and other standard technology needed for the role. Occasional travel may be required for team meetings, partner engagement, organizational events, or other program-related needs.
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• Every staff member is eligible for organization-sponsored professional development annually
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave

$86,000 - $95,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

iMentor is a national nonprofit organization that believes every student has potential, and we work to ensure each student can reach it fully through our lens of Mentorship. For 26 years iMentor has served over 45,000 students in our direct service communities of New York, Chicago, and Baltimore. Now, with our customary intrepid and creative approach, and in response to years of requests, we seek to establish a virtual community of mentors outside our three flagship cities, and we seek a Program Director of Virtual Mentoring (PDVM) to help conceive of, build, and kick off our 26⁄27 Pilot Year.

The Program Director will serve as iMentor’s internal owner of this virtual mentoring pilot, coordinating the external partnership, corporate partner activation, mentor experience, program learning, and future growth strategy. We have important objectives with this pilot: (1) to connect more students with caring adults who can help them build the knowledge, confidence, and support networks needed to successfully navigate postsecondary education and career pathways, and (2) to activate enough corporate partners and mentors to meet participation goals, delivering a strong mentor experience, establishing effective processes with the external partner, and producing a data-informed recommendation for future scale. Reporting to iMentor’s Senior Vice President of Impact Programming, this is a role for an entrepreneurial spirit who gets fired up at the junction of innovation, data analysis, strategic outreach and recruitment, and cross functional partnership.

Corporate Partner Activation & Mentor Experience

• Lead activation of virtual mentoring partnerships following handoff from External Relations, translating partner commitments into successful implementation
• Partner with corporate contacts to drive employee participation and deliver a best-in-class mentor experience from onboarding and training through ongoing engagement and support
• Track participation, engagement, and experience, partnering with External Relations to support strong stewardship, renewal, and growth
• Apprise corporate partners of their involvement’s progress; foster continued and ideally deeper partner involvement over years
• Collaborate with iMentor’s Strategic Communications department to create written and online materials that will inspire corporate partnerships & increase mentor recruitment

Volunteer Engagement & Training

• Assist in creating and executing Mentor Training for new mentors prior to their being matched with a student, and then ensuring they have ongoing support and answered questions throughout their pair engagement

Partnership Management

• Act as primary point of contact with our Technology Partner, itself a leader in the mentorship space, UStrive, whose main responsibilities will include recruiting the students for the pilot, supplying the technology platform that mentors and mentees will use to communicate with each other, and implementing the program and associated pair support
• Build a deep understanding of the UStrive program model, and their approach to virtual mentoring
• Report back to all involved parties regularly in order to determine what program components need to be tweaked and celebrated

Program Learning & Future Planning

• Track and monitor critical program assessment using quantitative and qualitative data from students, mentors, corporate partners, and our external program partner to identify what is working, diagnose challenges, recommend changes during the pilot, and ultimately develop recommendations and roadmap for scale
• Partner with the Organizational Learning & Impact (OLI) team to define and monitor measures of pilot success, including mentor recruitment and engagement, quality of mentor-mentee relationships, participant experience, program implementation, and indicators of student impact
• Assess what the pilot is teaching iMentor about the conditions required for high-quality virtual mentoring and develop recommendations for the program’s future design, scale, and impact
• Balance growth and implementation goals with program quality and participant outcomes, using data and feedback to understand not only whether a program is reaching people, but whether it is delivering meaningful value

Qualifications

• Success building or launching a new program, initiative, product, or service, ideally from concept through implementation
• Proficiency managing corporate partnerships, employee engagement, volunteer recruitment, business development, or another external-facing function; traditional fundraising experience is preferred, but not required
• Experience with volunteer recruitment, customer/user acquisition, partnership development, or another form of audience growth where success required persuading people to participate
• Strong project/program management skills, including the ability to coordinate multiple internal and external stakeholders and move complex work from strategy to execution
• Ability to use quantitative and qualitative data to assess performance, identify problems, test improvements, and make recommendations
• Comfort operating in ambiguity and building systems and processes where they do not yet exist
• Strong communication and facilitation skills, including the ability to inspire external partners and translate strategy into clear action.
• Experience with a tech-enabled program and/or working with a technology partner, understanding user experience, and interpreting data
• Bachelor’s degree or equivalent experience required
• Our organization works in partnership with district public schools across the country. In doing so we must meet all compliance requirements of those districts including background checks.
• iMentor is committed to ensuring healthy and safe environments for our staff, mentors, and the students we serve. In order to fully comply with the NYC Vaccine mandate, all iMentor employees (regardless of role or region) are required to be fully vaccinated prior to their start date

Compensation and Benefits

• Salary $86,000 - $95,000 commensurate with experience
• Up to 100% employer-funded comprehensive medical and dental coverage
• 18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Fully remote working arrangement; iMentor will provide a laptop and other standard technology needed for the role. Occasional travel may be required for team meetings, partner engagement, organizational events, or other program-related needs.
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• Every staff member is eligible for organization-sponsored professional development annually
• 1 hour of wellness time off per week for wellness activities of your choosing
• 9 weeks of paid parental leave

$86,000 - $95,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Organizational Summary

Contraceptive care is basic healthcare. Yet too many patients in the U.S. struggle to access the care they need, when they need it. Founded in 2014, Upstream USA is a national, nonpartisan nonprofit dedicated to ensuring that equitable, patient-centered contraceptive care is available to everyone.

Our Mission and Impact

Upstream works to ensure individuals can make fully informed, autonomous decisions about the contraceptive methods that are best for them. We are currently the largest contraceptive organization in the country improving contraceptive care in primary care settings, operating in 37 states and Washington, D.C.

While our foundational work focuses on partnering with healthcare organizations offering primary care, such as federally qualified healthcare centers (FQHC) and health systems, we are always evolving. We are actively pursuing additional, innovative paths to ensure every patient has streamlined access to the contraceptive service of their choice, where and when it is most convenient for them.

A Different Kind of Nonprofit

Supported entirely by venture philanthropy, Upstream operates with a culture of aggressive growth and a laser focus on measurable outcomes. To maintain our independence and nonpartisan stance, we do not accept funding from the government or pharmaceutical companies.

• Our 2030 Goal: We are on a mission to partner with organizations that collectively reach 5 million patients of reproductive age.
• Recognition: We are a 2023 Audacious Project recipient, with our work featured in publications like Harvard Public Health, Bloomberg, and MedPage Today.

We welcome individuals who are driven by impact and scale to join us in making equitable contraceptive access a reality for all.

Position Summary

Upstream’s Data, Analytics and Technology (DAT) team works cross-functionally to ensure software, hardware, and data function optimally while leading improvement projects that shape the business and promote organizational effectiveness, efficiency, and data-driven decision making. The team also supports Upstream’s growing, organization-wide use of AI.

This role exists to expand the team’s capacity to deliver. Reporting to the Manager of Data, Analytics, Technology & Security, the Sr. Analyst, Technology & Project Management partners closely with the DAT leadership team and colleagues across Upstream to own and move forward the work that keeps initiatives shipping: project management, data analysis and reporting, and the hands-on execution in between the planning and the doing, and adds a versatile, technically capable partner who can both plan the work and do it.

The ideal candidate is a pragmatic, highly organized, and exceptional communicator who is as comfortable running a stakeholder meeting as building a report or completing a project. They are curious, detail-oriented, and energized by turning ambiguous needs into finished work in a fast-moving, lean environment.

Essential Duties and Responsibilities

Technical Project Management (60%)

• Own end-to-end project management, from intake through delivery, for DAT initiatives on the team’s roadmap, including data migrations, IT operations improvements, and the central data-layer buildout.
• Manage scope, timelines, dependencies, and stakeholders using agile/Kanban methods; align people on outcomes, owners, and deadlines, and keep work visible and moving, anticipating blockers and keeping initiatives and the team on track.
• Cultivate cross-departmental relationships and drive projects to completion, bringing a technical skill set that lets you both coordinate the work and contribute to it directly, including by not limited to supporting Upstream’s evolving central data warehouse / data-layer strategy.
• Serve as a resource for turning data into decisions across teams.

Automation, Tooling & Process Improvement (25%)

• Build and improve MVP (Minimum Viable Product) workflow automations and solutions that remove manual work across teams, then iterate based on real use and feedback.
• Translate staff pain points and ideas into documented, repeatable, right-sized workflows. Train others so improvements stick and scale.
• Drive initiatives to completion, often coordinating and contributing directly to the work.

Systems, AI Adoption & Operations Support (15%)

• Support software and hardware administration and asset lifecycle management (SaaS apps, laptops, office tech) and coordination with third-party technology vendors.
• Support Upstream’s AI adoption efforts with hands-on help on pilots, education and training, documentation, and change management.
• Support selection, implementation, and administration across Upstream’s SaaS application stack (Google Workspace, Snowflake, Power BI, Vena, ADP, Greenhouse, and others)
• Help improve and, where possible, automate helpdesk and support functions; monitor and elevate recurring issues, propose, and help implement process enhancements.
• Additional duties as assigned.

Required Education, Experience, Knowledge, Skills, and Abilities

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Exceptional communication and interpersonal skills, including clear writing and confident facilitation. Able to translate between technical and non-technical audiences and build trust with colleagues, vendors, and leadership.
• 4+ years of relevant experience across some combination of project management, data analysis/reporting, and technology/operations.
• Demonstrated project management experience. Able to run multiple projects and incoming requests simultaneously, ideally using agile/Kanban methods and a work-management or ticketing system (Asana, Autotask, etc.).
• Hands-on experience doing data analysis and reporting, building dashboards and reports (Power BI, Google Sheets/Excel) and preparing and transforming data (“ETL-type” work).
• Demonstrates a strong bias toward action and ownership. Comfortable both developing strategy and executing it—delivering an initial solution quickly, then iterating and improving over time.
• Proven ability to learn new systems and processes quickly and to solve ambiguous problems with high attention to detail.
• Comfort with using AI tools and a willingness to experiment and innovate with them to help Upstream accelerate towards achieving our mission.
• AI Fluency & Tool Integration: Ability to identify and leverage generative AI tools (such as LLMs, image generators, or industry-specific copilots) to streamline workflows, automate repetitive tasks, and enhance overall output quality while maintaining the proper human checkpoints.
• AI Prompt Engineering & Critical Output Evaluation: Proficiency in crafting effective prompts to achieve desired outcomes and the critical thinking skills necessary to audit, fact-check, and refine AI-generated content for accuracy and brand alignment.
• Ethical AI Awareness: A foundational understanding of the ethical implications of AI, including data privacy, bias recognition, and the responsible use of company information in third-party AI environments.
• Demonstrates the ability to remain focused, adaptable, and solution-oriented in the face of challenges, setbacks, or ambiguity. Approaches obstacles with a growth mindset and maintains a steady commitment to goals, even under pressure or changing circumstances; resilient.
• While we are a remotely based organization, we maintain an on-camera culture during meetings to support connection, engagement, teaming and collaboration. Must be comfortable and able to participate in this environment

Valued and Non-Essential Education, Experience, Knowledge, Skills, and Ability (Not required to apply)

• Bachelor’s degree in Business, Information Technology, Computer Science, Data/Analytics, Engineering, or a related field, or equivalent work experience; relevant industry certifications are a plus.
• Scripting (Python, Google Apps Script), SQL, or APIs.
• Experience with ETL/ELT pipelines and data-warehouse tooling (e.g., Snowflake, Fivetran) and data validation techniques.
• Familiarity or experience with Salesforce
• Experience building workflow automations, AI agents, and other AI-based solutions.
• Familiarity with SaaS administration and best practices.
• Familiarity with enterprise AI platforms (Gemini, Claude, Cortex, etc.).
• Experience in a healthcare, nonprofit, or other mission-driven setting.
• Awareness of information security and/or HIPAA concepts.

Travel Requirements

This role will require up to 15% business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend 1 annual organizational retreat and 1 or 2 annual team/department meetings.

Hiring Range

$100,000—$110,000 USD

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA’s compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored  learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring—we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential.  Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking an Enterprise Portfolio Manager (EPM), a client-facing, senior-level position, who will bring these same values and passion to help mission-driven organizations. This is a full-time, salaried role reporting to a Practice Director. Note: this is not a sales position, does not carry a revenue goal nor does it have a commission associated with it.

Job Summary:

As an Enterprise Portfolio Manager (EPM), you will lead a portfolio of strategic clients. In partnership with practice leadership, you will create strategic plans to define near and long-term goals for organizations. You are a capable leader, active listener, and are comfortable facilitating conversations with stakeholders at all levels of an organization. You are able to make clear, actionable recommendations on priorities and approach.

As EPM, you are responsible for organizing work and resources across Craftsman’s suite of technical services, including technology assessments, on-ongoing support, incremental deployments, and transformative projects, to deliver efficiently on the client’s strategic objectives. You own the strategic roadmap and direct execution across every workstream serving that client. You will have a deep understanding of a client’s goals and evaluate and balance work across multiple workstreams to ensure resources are well utilized and timelines are met.

While client success roles focus on day-to-day relationship health and support, the EPM operates a level up, overseeing day-to-day delivery across your portfolio, and translating what you see into the bigger picture. As EPM, you own multi-year strategy, cross-workstream sequencing, and portfolio-level outcomes, partnering closely with practice leadership on budget performance and resourcing decisions across your portfolio. This role does not involve direct people-management responsibility, though an EPM is considered Senior Staff. As such, an EPM is responsible for coaching and ensuring a productive work culture.

Job Responsibilities:

• Lead a portfolio of clients with complex technology needs and multiple workstreams, spanning multiple systems, platforms and vendor relationships
• Guide clients in creating strategies to account for near-, medium- and long-term priorities at their organization
• Review, prioritize, and balance work across workstreams to meet client’s short and long term strategic priorities
• Identify and cultivate portfolio-level growth opportunities across service lines, and support business development in realizing income
• Manage budget and contribute to overall firm profitability
• Serve as the senior escalation point for the portfolio, diagnosing root causes and directing corrective action across teams
• Develop enterprise-client best practices and mentor the team of professionals
• Contribute to the ongoing development of Craftsman’s Service Delivery Methodology
• Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients.

Required Qualifications:

• Proven experience managing complex, enterprise-level projects or programs for clients with dynamic, evolving needs, including multiple concurrent workstreams, shifting priorities, and competing deadlines
• Deep knowledge of the nonprofit or public sector’s technology needs and solutions landscape
• Expert-level relationship management skills, with a demonstrated ability to build trust with and proactively advise C-suite and Executive Director-level stakeholders
• Demonstrated ability to lead internal and client-facing conversations with equal confidence
• Skilled at identifying and resolving team dynamics issues internally, cross-functionally, and with clients, to keep delivery on track
• 7-10 years’ experience either in a client-facing consulting role or as a nonprofit professional, with a track record of progressive growth into senior leadership or strategic responsibility
• Comfortable incorporating AI tools (such as Claude) into day-to-day business work
• Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrated technical depth in at least one relevant CRM (e.g. Salesforce) or other enterprise-grade nonprofit technology platform
• Certified Project Management Professional (PMP) or Certified ScrumMaster (CSM)

Salary Hiring Range:

• $100,000 - $145,000

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (following 1,000 hours of service after hire date, approx. 6 months)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA. We have a strong virtual culture with staff located throughout the contiguous United States and our hiring focus aligns with our current operational needs. We are unable to hire candidates living outside the contiguous United States.
• Direct applicants only; no recruiters.

Craftsman Technology Group is an employee-owned firm that supports mission-driven organizations. Our work spans community and economic development, community health, arts and historical institutions, and organizations fostering inclusive communities. We believe technology can be an effective vehicle for change.

• Our mission: to help nonprofit organizations grow and thrive.
• Our values: be transparent and honest; be fair and accountable; be independent and objective; and be good to our staff, our communities, and the world.

We are seeking an Enterprise Portfolio Manager (EPM), a client-facing, senior-level position, who will bring these same values and passion to help mission-driven organizations. This is a full-time, salaried role reporting to a Practice Director. Note: this is not a sales position, does not carry a revenue goal nor does it have a commission associated with it.

Job Summary:

As an Enterprise Portfolio Manager (EPM), you will lead a portfolio of strategic clients. In partnership with practice leadership, you will create strategic plans to define near and long-term goals for organizations. You are a capable leader, active listener, and are comfortable facilitating conversations with stakeholders at all levels of an organization. You are able to make clear, actionable recommendations on priorities and approach.

As EPM, you are responsible for organizing work and resources across Craftsman’s suite of technical services, including technology assessments, on-ongoing support, incremental deployments, and transformative projects, to deliver efficiently on the client’s strategic objectives. You own the strategic roadmap and direct execution across every workstream serving that client. You will have a deep understanding of a client’s goals and evaluate and balance work across multiple workstreams to ensure resources are well utilized and timelines are met.

While client success roles focus on day-to-day relationship health and support, the EPM operates a level up, overseeing day-to-day delivery across your portfolio, and translating what you see into the bigger picture. As EPM, you own multi-year strategy, cross-workstream sequencing, and portfolio-level outcomes, partnering closely with practice leadership on budget performance and resourcing decisions across your portfolio. This role does not involve direct people-management responsibility, though an EPM is considered Senior Staff. As such, an EPM is responsible for coaching and ensuring a productive work culture.

Job Responsibilities:

• Lead a portfolio of clients with complex technology needs and multiple workstreams, spanning multiple systems, platforms and vendor relationships
• Guide clients in creating strategies to account for near-, medium- and long-term priorities at their organization
• Review, prioritize, and balance work across workstreams to meet client’s short and long term strategic priorities
• Identify and cultivate portfolio-level growth opportunities across service lines, and support business development in realizing income
• Manage budget and contribute to overall firm profitability
• Serve as the senior escalation point for the portfolio, diagnosing root causes and directing corrective action across teams
• Develop enterprise-client best practices and mentor the team of professionals
• Contribute to the ongoing development of Craftsman’s Service Delivery Methodology
• Responsibilities, expectations, and priorities may evolve over time to reflect the changing needs of the firm and our clients.

Required Qualifications:

• Proven experience managing complex, enterprise-level projects or programs for clients with dynamic, evolving needs, including multiple concurrent workstreams, shifting priorities, and competing deadlines
• Deep knowledge of the nonprofit or public sector’s technology needs and solutions landscape
• Expert-level relationship management skills, with a demonstrated ability to build trust with and proactively advise C-suite and Executive Director-level stakeholders
• Demonstrated ability to lead internal and client-facing conversations with equal confidence
• Skilled at identifying and resolving team dynamics issues internally, cross-functionally, and with clients, to keep delivery on track
• 7-10 years’ experience either in a client-facing consulting role or as a nonprofit professional, with a track record of progressive growth into senior leadership or strategic responsibility
• Comfortable incorporating AI tools (such as Claude) into day-to-day business work
• Claude Certified Associate – Foundations certification, held at hire or completed within 60 days
• Flexibility to travel on occasion

Preferred Qualifications:

• Demonstrated technical depth in at least one relevant CRM (e.g. Salesforce) or other enterprise-grade nonprofit technology platform
• Certified Project Management Professional (PMP) or Certified ScrumMaster (CSM)

Salary Hiring Range:

• $100,000 - $145,000

Job Location:

• Boston, MA (hybrid) or virtual (contiguous US)

Benefits:

• Company-supported medical, dental, vision
• Company-provided short- and long-term disability
• 401k & Roth IRA retirement options with a company match (available 90 days after hire date)
• Employee ownership (following 1,000 hours of service after hire date, approx. 6 months)
• 4 weeks accrued paid-time-off (PTO) per year
• 10 paid company holidays and 2 paid floating holidays (individual’s choice) per year
• CTG’s commitment to professional development and advancement
• Work culture aiming toward work/life balance

Important Note:

• Applicants must be eligible to work in the US. H1-B sponsorship is not available.
• Our headquarters is in Boston, MA. We have a strong virtual culture with staff located throughout the contiguous United States and our hiring focus aligns with our current operational needs. We are unable to hire candidates living outside the contiguous United States.
• Direct applicants only; no recruiters.

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Care Automation team builds the systems and intelligent workflows that power how Toast supports its community. Our work connects the platforms, integrations, and automation tools that our Customer Care Agents rely on every day to resolve issues seamlessly and deliver a world-class customer experience.

We are looking for a Senior Business Systems Analyst to serve as the critical link between care operations and engineering. As the system authority for your domain, you’ll collaborate closely with software engineers and Salesforce developers to translate complex, high-volume support processes into rock-solid requirements engineering teams can build against with confidence.

A day in the life (Responsibilities)

• Partner with Product Managers to design scalable customer care processes. Map end-to-end workflows and edge cases to ensure technical systems directly drive operational goals.
• Translate high-level product intent into crisp functional and technical specifications, ensuring engineering teams have the depth and clarity needed to build immediately.
• Drive product QA and lead User Acceptance Testing (UAT) with customer care teams. Serve as the primary point of contact for domain quality and issue resolution.
• Leverage data to quantify operational friction and measure impact. Build dashboards, monitor performance metrics, and conduct root-cause analyses to prove outcomes.
• Manage cross-functional project dependencies, navigate trade-offs between scope, quality, and priority, and turn post-launch insights into actionable next steps.
• Proactively spot system bottlenecks and surface high-impact opportunities to optimize product performance and agent experience.

What you’ll need to thrive (Requirements)

• 5+ years as a Business Systems Analyst (or similar role) delivering complex, enterprise-grade technical solutions.
• Demonstrated ability to take vague, complex business challenges and turn them into clear, testable technical specifications.
• Hands-on experience architecting integrations across enterprise systems, with strong technical intuition for how configuration and data flows perform at scale.
• Proficiency in SQL and a strong track record of building actionable dashboards, reporting tools, and process documentation.
• Deep familiarity with Agile/SDLC methodologies and a solid understanding of customer care operations.
• Bachelor’s degree in a related technical/business field, or equivalent practical experience.

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience supporting high-volume customer care, contact centers, or case management workflows.
• Hands-on experience with Salesforce, specifically Service Cloud.
• Familiarity with enterprise contact center platforms.
• Exposure to AI or LLM-based systems in production, including testing, monitoring, and evaluation frameworks.

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$113,000—$181,000 USD

Zone B

$98,000—$157,000 USD

Zone C

$88,000—$141,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Skydance Games, a division of Paramount, a Skydance Corporation, is building the future of franchise-driven interactive entertainment. As part of a global storytelling company defined by iconic worlds and multigenerational fandom, we see gaming not as an extension of our brands, but as one of the most powerful ways their stories come to life and evolve alongside the audiences who love them.

Through creativity, collaboration, and trust, we empower our teams to push boundaries and turn bold ideas into experiences that resonate with fans around the world.

Do you want to craft games that challenge expectations and inspire players? Come build something extraordinary with us.

For more information on how we process your personal information, please review the Privacy policy located at https://privacy.paramount.com/recruitment-privacy-notice.

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Paramount Games is hiring an experienced Lead Producer to join our Publishing team. In this role, you’ll partner closely with our development studio(s) and internal publishing functions to drive milestone delivery, keep cross-functional work aligned, and manage day-to-day execution across one or more high-profile AAA titles. Reporting to the Executive Producer, you’ll act as a player-first advocate, pushing features and milestones forward on time and to a high bar of quality. You’ll help steer project plans, spot and manage risk before it becomes a problem, and keep every stakeholder, from development to marketing to platform partners, on the same page.

This role suits someone who’s energized by fast-moving, ambitious production environments, and who brings structure and follow-through to complex, multi-team efforts.

Responsibilities

_Game & Industry Fluency_ — Bring real knowledge of how games get made to the table: how features and creative decisions translate into player experience, and where established workflows or delivery approaches could be sharpened.

_Judgment Under Pressure_ — Help plan and deliver milestones by making sure the right people have the right information at the right time. Weigh scope, schedule, and cost tradeoffs, understand what ripples downstream, and escalate risk before it compounds.

_Day-to-Day Production Leadership_ — Run execution for a defined set of features, workstreams, or an entire title. Help balance competing pressures of quality, time, and cost, flag risks and opportunities to leadership, and solve the daily fires that come with shipping a AAA game.

_Cross-Team Relationships_ — Build real working relationships across the studio and publishing organization. Get multiple disciplines rowing in the same direction, and surface misalignment or gaps before they cause delay.

_Clear Communication_ — Write and present updates that land with stakeholders at every level. Build the decks, milestone docs, and reports that drive decisions, not just record them.

_Player Advocacy_ — Keep the player experience in the room during every tradeoff conversation. Work with Research, Community, Data, and Product teams to make sure player impact shapes prioritization and stay tuned in to player sentiment throughout the title’s life.

_Quality Ownership_ — Hold every deliverable, from early milestone builds to final polish, to a high standard. Track quality risk proactively, keep it visible across teams, and help drive resolution of known issues so the game feels solid across every platform it ships on.

Requirements

• 8+ years in game production, publishing production, product management, or a related discipline with experience over a title’s full lifecycle, including post-launch.
• Experience with live service titles or ongoing content pipelines.
• Comfort working across distributed teams and time zones.
• A track record partnering with both developers and internal publishing groups (Marketing, BD, QA, Research, etc.).
• Demonstrated ability to manage schedules and stakeholder communication across multiple concurrent workstreams.
• A steady hand with ambiguity, and sharp instincts for spotting risk early and triaging it fast.
• Strong writing and meeting-leadership skills, with the ability to build alignment through documentation, not just conversation.
• A demonstrated ability to earn trust across a wide range of partners through clear communication and a genuine player-first lens.
• Real passion for games, with the ability to articulate what “great” looks like for a given genre.
• Experience managing feature-level budgets or financial workflows is a plus.

Bonus points

If you have both development and publishing side production experience

The annual salary range for this position in Los Angeles is $140,000 – $180,000. The salary offered may vary based on the candidate’s location, qualifications, experience and relevant expertise, among other factors.

We realize that skills and expertise can come from many different experiences and paths, and we encourage you to apply even if you don’t meet all of the requirements as written in the job description.

#Games #LI-hybrid

Paramount, a Skydance Corporation is a diversified media company creating high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive/games, and animation divisions.

Recruitment Fraud Alert

It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official “@skydance.com” email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at https://skydance.com/report-suspected-fraud/.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

The Role

DEPT® is seeking a hybrid Technical Product & Program Manager (TPM) to drive the day-to-day execution of a high-velocity AI-enablement engineering partnership program for a premier global enterprise client. In this role, you will operate at the intersection of product strategy and agile delivery, bridging the gap between localized business stakeholders and a dedicated team of embedded engineers.

You will act as the shared strategic lead across two distinct enterprise business units, directly managing the project workflow for a pod of Forward Deployed Engineers (FDE). Partnering closely with the overarching Group Director, Program Management and the Senior Engineering Lead, you will translate raw marketer ideation and low-code prototypes into strict technical sprints, unblock development queues, and actively manage the day-to-day workflow within the client’s proprietary task and issue-tracking ecosystems.

What you’ll do

Product translation & requirements gathering

• Translate the vision: Partner directly with marketing and business stakeholders to evaluate their custom AI concepts and “vibe-coded” prototypes. Translate these functional mockups into rigorous, actionable technical requirements and user stories for your engineering pod.
• Help define the MVP: Act as the product owner for your specific business units, helping stakeholders prioritize features, define and document business logic, and help determine what is required for a rapid prototype versus a full production build.

Agile execution & workflow management

• Run your program engine: Own the day-to-day sprint management and task execution for your dedicated pod of embedded engineers.
• Master the internal ecosystem: Actively manage and maintain project momentum within the client’s complex, proprietary enterprise task-flow and bug-tracking systems. You will ensure every ticket is properly routed, dependencies are logged, and code-review queues are unblocked.
• Clear the path: Proactively identify and help resolve technical dependencies - such as complex infrastructure permissions, environment setups, and data access approvals - before they slow down engineering velocity.

Cross-pollination & delivery

• Bridge the business units: Serve as a shared resource across two distinct enterprise verticals. You will build deep subject matter expertise in both areas and proactively cross-pollinate technical learnings, ensuring that a breakthrough in one unit is leveraged by the other.
• Ensure SLA compliance: Track and enforce service level agreements (SLAs) for different technical tracks, ensuring your engineering pod delivers rapid prototypes and safe testing environments on time and on budget.
• Maintain architectural alignment: Work closely with the central technical governance team to ensure all localized builds meet strict enterprise architecture, data privacy, and security standards.

What you’ll bring

• Hybrid expertise: 5+ years of experience acting as a Technical Program Manager, Technical Product Manager, or Agile Scrum Master - ideally blending the strategic “why” of product management with the executional “how” of program delivery.
• System navigation: Deep experience operating within complex, proprietary enterprise ticketing, task, and bug-tracking systems (e.g., Jira, Azure DevOps, or proprietary big-tech internal equivalents).
• Technical fluency: A strong understanding of modern web application architecture, API integrations, cloud environments, and emerging AI/LLM capabilities. You do not need to write code, but you must be able to hold your own in deep technical architectural discussions with senior engineers.
• Cross-functional agility: Proven ability to manage competing priorities across multiple distinct business units simultaneously, seamlessly context-switching between different stakeholder needs.
• Unblocker and helper mentality: A relentless, proactive approach to identifying bottlenecks - whether they are bureaucratic approval queues or technical dependencies - and actively clearing the path for your developers.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

US Remote Range

$96,200—$135,000 USD

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations.  You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future.  The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.

What you’ll do (Responsibilities)

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally)  delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

What you’ll need to thrive (Requirements)

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
• Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
• Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline.
• Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements.
• Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.

What will help you stand out (Non-essential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS).
• PMP, CSM, or equivalent certification preferred
• Experience with Salesforce CRM

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$93,000—$149,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$81,000—$130,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$73,000—$117,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end: design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)
• Preferred qualifications
  • Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
  • Background in enablement, L&D, or change management in a technology environment
  • Experience in an internal AI or enterprise AI adoption role
  • Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
  • Background in product operations, business operations, or technical program management.
  • Working knowledge of AI governance or Responsible AI principles.

#LI-Onsite #LI-LB1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Company Description

TrueTandem’s mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.

This position requires exceptional leadership, stakeholder engagement, and federal program delivery experience. You will guide cross-functional teams through project initiation, requirements development, architecture planning, Agile delivery, testing, security compliance, deployment, training, and transition to operations.

The Project manager will serve as the primary delivery lead across program management, client engagement, and solution execution, overseeing contractual deliverables, Agile teams, EPLC governance activities, SA&A support, and ATO readiness while managing scope, schedule, budget, risks, and stakeholder expectations.

Role and Responsibilities:

• Leads the planning, execution, and successful delivery of the CWHSP Miners’ Health Portal program, ensuring alignment with contract requirements, mission objectives, and stakeholder expectations.
• Manages program scope, schedule, budget, resources, risks, and dependencies across all phases of the software development lifecycle, from initiation through deployment and closeout.
• Serves as the primary point of contact for CDC and NIOSH stakeholders, facilitating governance reviews, status reporting, executive briefings, and customer engagement activities.
• Drives Agile delivery efforts by leading cross-functional teams of business analysts, architects, developers, testers, security specialists, and trainers to deliver high-quality solutions
• Ensures compliance with federal security, privacy, accessibility, and governance requirements, including FISMA, FedRAMP, NIST, Section 508, EPLC, and Authority to Operate (ATO) activities.
• Develops and maintains program management artifacts, monitors performance metrics, and oversees knowledge transfer, training, and operational readiness activities to support long-term program success

Required Skills

• 8+ years of project management experience supporting Federal Government IT projects.
• 5+ years of experience delivering software development, application modernization, or digital transformation projects.
• Demonstrated experience managing Agile software development projects using Scrum, Kanban, or hybrid methodologies.
• Experience supporting Microsoft-based solutions, including Azure, Power Platform, Dynamics 365, or comparable enterprise technologies.
• Strong understanding of FISMA, FedRAMP, NIST, and Authority to Operate (ATO) processes.
• Proven ability to manage project scope, schedule, budget, risks, and stakeholder communications.
• PMP Certification required
• Bachelor’s Degree
• US Citizen and active Public Trust clearance

Preferred Skills

• Experience supporting CDC, NIOSH, HHS, or other Federal Government agencies.
• Experience managing projects involving citizen-facing portals, case management solutions, or healthcare/public health systems.
• Experience supporting HHS Enterprise Performance Life Cycle (EPLC) processes.
• Agile certification (Scrum Master, PMI-ACP, SAFe, or equivalent).

Additional Information

TrueTandem is an equal opportunity employer, committed to diversity and inclusion in the workplace and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

About the Role

Connect is one of the premier and fastest selling products at Sutherland, providing a full omni-channel, Contact Center as a Service solution for our clients. We are looking for an experienced Sr. Product Delivery Manager to join our growing team and drive the delivery of Connect products and services through the full development lifecycle.

The Product Owner sets product vision and roadmap direction. From that point the product is yours through delivery: shaping requirements into a solution that can actually be built, making the trade-off calls that decide what ships and what defers, driving the build, running QA and UAT, and getting the product released and ready to deploy. Client deployments are run by the project management organization, and you support them as the product authority. At times this team carries the deployment directly. This is not a coordination role. You are expected to apply product judgment on scope, design, and release readiness, and to carry the professional standing that earns you the respect of engineering, operations, and clients.

Real contact center expertise is essential. You will make product and delivery decisions daily on omni-channel routing, telephony, agent desktop, recording, reporting, and integration behavior. You need to know how a contact center runs well enough to recognize when a design will not hold up against real routing, peak volume, or a failover, and to make that case to engineering. Candidates must have delivered products or capabilities on a contact center platform.

You will join a team of Product Delivery Managers reporting to the Head of Product Delivery. Delivery work is shared across the team, so you will coordinate with your peers on dependencies, shared components, release trains, and release order, and help shape the standards the team works to. The role has no direct reports and depends on working effectively across architecture, engineering, QA, project management, implementation, and operations. This is a remote position based in the United States. The team works US business hours, primarily Eastern Time and extending to Pacific Time, and that must be your normal business day. This role cannot be worked as an offset shift from another region.

Key Responsibilities

Requirements Intake & Delivery Planning

• Take product direction and priorities from the Head of Product Delivery and shape them into a delivery plan, including where the approach has to change to hold up in a live contact center.
• Review requirements for clarity, completeness, testability, and feasibility. Take gaps, conflicts, and ambiguities back to the Head of Product Delivery and resolve them before work starts.
• Break requirements into epics, features, user stories, and acceptance criteria that development and QA can work from.
• Size and phase the work with engineering, set milestones and release targets, and identify dependencies, assumptions, and risks up front.
• Coordinate with peer Product Delivery Managers on cross-product dependencies, shared components, and release order.
• Separate client-specific configuration from core product capability, and flag anything that would change product direction for the Head of Product Delivery.
• Escalate scope, capacity, or timeline conflicts to the Head of Product Delivery with options and a recommendation.

Design & Build

• Own execution for your assigned products and features: scope, schedule, quality, and dependencies.
• Work with solution architects and engineering leads to turn approved requirements into functional and technical designs, and test those designs against real routing, agent workflow, telephony, recording, and reporting behavior.
• Act as product owner for the scrum team: maintain the backlog, clarify requirements, clear roadblocks, and accept completed work against the acceptance criteria.
• Maintain accurate delivery status and raise risks, issues, and blockers early with a recommended course of action.
• Make the scope calls inside a release: decide what ships and what defers based on defect risk, client impact, and production readiness.

QA, UAT & Release

• Set test scope, strategy, and entry and exit criteria with QA, and confirm coverage against the documented requirements and acceptance criteria.
• Run defect triage and prioritization, push fixes and retests, and track defect trends against the release date.
• Plan and lead user acceptance testing with internal and client stakeholders and obtain UAT sign-off.
• Own the product release plan with engineering and operations, including environment readiness, rollback, and go / no go criteria for putting the product into service.
• Give the Head of Product Delivery a go or no go recommendation supported by test results, open defects, and known risk.
• Support the project management organization on client deployments as the product authority, and lead the deployment directly when this team carries it.

Release & Deployment Support

• Produce the release package the deployment teams work from: release notes, configuration and technical documentation, runbooks, and internal readiness sessions.
• Hand the product to operations, support, and the project management organization with escalation paths, known issues, and supportability documentation.
• Act as the product escalation point once deployments are in the field: answer design and configuration questions, and own resolution of product defects found during rollout.
• Stay engaged through hypercare on the product side, working with operations and support until production issues and post-release fixes are closed.
• Turn production performance, defect trends, and delivery lessons into roadmap direction and bring it back to the Head of Product Delivery, and manage delivery of enhancements, maintenance releases, and version upgrades.

Qualifications

• 7+ years of hands-on contact center technology experience across voice, email, chat, SMS, social, web, video, and mobile.
• 5+ years in product delivery, delivery management, product ownership, or technical project management for software products.
• Hands-on delivery or configuration experience on at least one major contact center platform: Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, or Twilio Flex.
• Working knowledge of how contact center components fit together: ACD and routing, IVR and self-service, CTI and agent desktop, dialer and outbound, call recording, screen recording, quality management, workforce management, and reporting.
• Experience with contact center integrations: CRM and ticketing, screen pop, APIs and webhooks, SIP and carrier connectivity, and reporting feeds.
• Experience planning and executing production releases into live 24x7 customer-facing environments, including go-live, rollback, and go / no go decisions.
• Working knowledge of QA practice: test strategy, defect triage and prioritization, release criteria, and UAT.
• Experience with Agile, Scrum, or hybrid delivery, using Jira or Azure DevOps.
• Familiarity with the regulatory environment contact centers operate in, including PCI-DSS, TCPA, GDPR, HIPAA, and call recording consent.
• Prior experience reviewing and analyzing contact center solutions, and recommending design improvements and roadmap direction.
• Excellent written and verbal communication skills, including reporting to leadership and translating between business and technical audiences.
• Sound judgment under pressure: able to weigh incomplete information and make a defensible call rather than escalate every decision.
• Strong analytical skills and the discipline to track dependencies, defects, and commitments without losing sight of the release goal.
• Takes accountability for delivery outcomes and product quality.
• Effective in a fast-paced hybrid Agile environment with shifting priorities.
• Builds durable working relationships across engineering, QA, operations, and client teams.

Preferred Qualifications

• Delivery experience in a BPO or outsourced contact center environment, with multi-client and multi-site deployments.
• Experience delivering AI and automation into a contact center: virtual agents, conversational IVR, agent assist, speech and text analytics, or intelligent routing.
• Experience delivering CCaaS capabilities in a multi-tenant, cloud-native environment.
• Prior time inside contact center operations, such as a supervisor or workforce role, alongside technology delivery.
• Relevant certifications such as CSPO, CSM, SAFe, or PMP, or a platform-specific contact center certification.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

The Role

DEPT® is seeking a hybrid Technical Product & Program Manager (TPM) to drive the day-to-day execution of a high-velocity AI-enablement engineering partnership program for a premier global enterprise client. In this role, you will operate at the intersection of product strategy and agile delivery, bridging the gap between localized business stakeholders and a dedicated team of embedded engineers.

You will act as the shared strategic lead across two distinct enterprise business units, directly managing the project workflow for a pod of Forward Deployed Engineers (FDE). Partnering closely with the overarching Group Director, Program Management and the Senior Engineering Lead, you will translate raw marketer ideation and low-code prototypes into strict technical sprints, unblock development queues, and actively manage the day-to-day workflow within the client’s proprietary task and issue-tracking ecosystems.

What you’ll do

Product translation & requirements gathering

• Translate the vision: Partner directly with marketing and business stakeholders to evaluate their custom AI concepts and “vibe-coded” prototypes. Translate these functional mockups into rigorous, actionable technical requirements and user stories for your engineering pod.
• Help define the MVP: Act as the product owner for your specific business units, helping stakeholders prioritize features, define and document business logic, and help determine what is required for a rapid prototype versus a full production build.

Agile execution & workflow management

• Run your program engine: Own the day-to-day sprint management and task execution for your dedicated pod of embedded engineers.
• Master the internal ecosystem: Actively manage and maintain project momentum within the client’s complex, proprietary enterprise task-flow and bug-tracking systems. You will ensure every ticket is properly routed, dependencies are logged, and code-review queues are unblocked.
• Clear the path: Proactively identify and help resolve technical dependencies - such as complex infrastructure permissions, environment setups, and data access approvals - before they slow down engineering velocity.

Cross-pollination & delivery

• Bridge the business units: Serve as a shared resource across two distinct enterprise verticals. You will build deep subject matter expertise in both areas and proactively cross-pollinate technical learnings, ensuring that a breakthrough in one unit is leveraged by the other.
• Ensure SLA compliance: Track and enforce service level agreements (SLAs) for different technical tracks, ensuring your engineering pod delivers rapid prototypes and safe testing environments on time and on budget.
• Maintain architectural alignment: Work closely with the central technical governance team to ensure all localized builds meet strict enterprise architecture, data privacy, and security standards.

What you’ll bring

• Hybrid expertise: 5+ years of experience acting as a Technical Program Manager, Technical Product Manager, or Agile Scrum Master - ideally blending the strategic “why” of product management with the executional “how” of program delivery.
• System navigation: Deep experience operating within complex, proprietary enterprise ticketing, task, and bug-tracking systems (e.g., Jira, Azure DevOps, or proprietary big-tech internal equivalents).
• Technical fluency: A strong understanding of modern web application architecture, API integrations, cloud environments, and emerging AI/LLM capabilities. You do not need to write code, but you must be able to hold your own in deep technical architectural discussions with senior engineers.
• Cross-functional agility: Proven ability to manage competing priorities across multiple distinct business units simultaneously, seamlessly context-switching between different stakeholder needs.
• Unblocker and helper mentality: A relentless, proactive approach to identifying bottlenecks - whether they are bureaucratic approval queues or technical dependencies - and actively clearing the path for your developers.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Remote

The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.

US Remote Range

$96,200—$135,000 USD

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

A day in the life

As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations.  You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future.  The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves.

What you’ll do (Responsibilities)

• Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations).
• Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure.
• Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations.
• Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally)  delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned.
• Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships.
• Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience.
• Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes.
• Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience.
• Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes.

What you’ll need to thrive (Requirements)

• 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
• Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout.
• Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
• Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence.
• Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities.
• Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline.
• Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements.
• Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience.

What will help you stand out (Non-essential Skills/Nice to Haves)

• Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS).
• PMP, CSM, or equivalent certification preferred
• Experience with Salesforce CRM

AI at Toast

At Toast, one of our company values is that we’re hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$93,000—$149,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$81,000—$130,000 USD

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Pay Range

$73,000—$117,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About the Role

The Applied AI team’s job is to make AI a trusted co-pilot for every Chimer — so Chime moves faster and builds better. As Program Manager, AI Enablement, you own the programs that make that happen: the networks, resources, and rhythms that move Chimers from knowing AI tools exist to actually changing how they work.  This is a program ownership role, not a coordination role. You come in with a problem and a scope, and you come back with the shape: narrative, roadmap, milestones, success metrics, operating cadence. The programs you run should be able to survive a week without you.

The base salary offered for this role and level of experience will begin at $138,000.00 and up to $190,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to:

• Own cross-functional AI enablement programs end-to-end: design, operating cadence, stakeholder activation, and fluency outcomes
• Go deep on workflow problems before proposing solutions — spend time understanding what’s actually slowing teams down, then design programs and tools that address the root cause
• Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
• Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
• Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
• Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
• Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
• Build documentation and governance into programs from the start, so nothing depend on you being in the room
• Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
• Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.

To thrive in this role, you have:

• 5+ years of experience in program or project management, preferably in a fast-paced tech environment.
• Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
• History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
• Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
• Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
• Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
• Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
• Comfort spending time in a problem before designing a solution
• Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)
• Preferred qualifications
  • Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
  • Background in enablement, L&D, or change management in a technology environment
  • Experience in an internal AI or enterprise AI adoption role
  • Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
  • Background in product operations, business operations, or technical program management.
  • Working knowledge of AI governance or Responsible AI principles.

#LI-Onsite #LI-LB1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it’s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we’re proud to have helped millions unlock their financial potential.

We’re a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner’s mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people’s trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren’t just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don’t—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Headquarters: Remote - Colombia

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Delivery Project Manager (L3).

About the job

This position is needed to drive the tactical execution and operational delivery of complex cross-functional projects within Global Operations.

As a Delivery Manager, you are the engine of project execution, transforming strategic vision into operational reality. You bridge the gap between business intent and technical execution, ensuring every initiative moves through the lifecycle with precision and speed. By partnering with Enterprise Technology and being the voice of Global Operations, you ensure our projects are predictable, transparent, and high-impact, serving as the primary advocate for operational excellence and seamless product rollouts. 

Responsibilities

In this role, you’ll:

• Translate abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.
• Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance,to ensure project scalability and total operational readiness.
• Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.
• Identify and mitigate risks by serving as an "early warning system," mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path.
• Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.
• Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Experience: 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.
• Technical Literacy: Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.
• Execution Skills: Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.
• Tooling Proficiency: Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana) to maintain high-integrity documentation.

Desired:

• Operational Context: Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance.
• PMP, or another program management certification

Location 

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

To apply: https://weworkremotely.com/remote-jobs/twilio-project-manager-3

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

Responsibilities:

• Effectively lead and motivate client technical teams providing technical leadership for the design, implementation, and ongoing operational support of modern data platforms - from streaming, to data lakes, to analytics, and beyond across a progressively evolving technical stack.
• Maintain knowledge of current modern data technology in order to guide and mentor and collaborate with team members to articulate best practices and improvements to customers on how to best leverage their modern data platform.
• Collaborate with the technical teams to build Epics, Stories, and Tasks in order to mature and improve our customer’s data platform.  Delegate to and coach Architects and Engineers and ensure successful and timely delivery of these Epics.
• Provide Delivery Leadership for multiple customer accounts simultaneously, consistently deliver quality client services by driving high-quality work products within expected timeframes and on budget, ultimately responsible for the overall success of those accounts.
• Develop strong relationships with sponsors and stakeholders, keep them informed of progress and expected outcomes, host leadership discussions, and explore and identify new opportunities to bring value to our customers.
• Ensure the team is trained and prepared to deliver, process documentation is provided and accurate, internal and external communication is being properly handled.
• Maintain proper staffing levels and properly balance delivery between US and India team members to ensure successful handoffs and continuous delivery.
• Actively involved in major incident response to ensure proper communication, escalation, staffing, and cover any gaps.
• Deliver feedback and make improvements to our overall service to benefit all existing and future customers through process improvement, knowledge sharing, and creating accelerators.
• Be an ambassador of company core values and drive initiatives to constantly build upon and improve culture of accountability and responsibility within the delivery teams.

Qualifications:

• At least 5 years of experience in Technical Management, IT Architecture, Customer Relationship Management, Project Management and/or Delivery Management.
• Passion and curiosity for learning new technologies and skills.
• Knowledge of technology trends and ability to use current technological trends to build a business strategy.
• Experience with either Amazon Web Services (AWS) or Microsoft Azure
• Technical knowledge deploying and managing some of the following cloud / data technologies: Snowflake, Redshift, Synapse, Fivetran, Qlik, Matillion, DBT, StreamSets, Airflow, NiFi, Cloudera, EMR, Databricks.
• Passion for leading a technical operations team through multiple large or complex projects and mentoring team members.
• Experience scoping activities on large scale, complex technology infrastructure projects.
• Experience owning Incident and Escalation processes, ensuring coordination and effective communication during major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation.
• Previous experience working directly with global customers and business partners.
• Confidence, excellent communication skills, and customer relationship management skills for guiding discussions with customer stakeholders at the director and VP level through face-to-face interactions, written communication, and formal presentations.
• Experience coordinating with the technical teams managing IT infrastructure services or Modern Data Platforms for multiple customers of various sizes.
• Strong leadership skills.
• Professional track record of creating, challenging, and improving processes and procedures.
• Highly organized.
• Strategic thinker.
• Problem-solver.
• Flexibility in working across timezones as needed.
• Ability and willingness to travel as needed for client visits, team workshops, and strategic planning sessions
• Bachelor’s degree in Computer Science or a related field (preferred but not required; we value real-world experience).

Why phData? We Offer:

• Remote-First Workplace
• Medical Insurance for Self & Family
• Medical Insurance for Parents
• Term Life & Personal Accident
• Wellness Allowance
• Broadband Reimbursement
• Continuous learning and growth opportunities to enhance your skills and expertise
• Other benefits include paid certifications, professional development allowance, and bonuses for creating for company-approved content

#LI-DNI

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Position Summary

The Deputy Director/Chief of Staff serves as the operational and strategic backbone of the Transformational Classroom and Teacher Development Working Group–a small team responsible for an ambitious portfolio of initiatives to evolve and spread the impact of our learning about transformational classrooms and teacher development.

This “force-multiplier” role enables senior leaders and cross-functional teams to focus on high-impact work by driving execution, strengthening collaboration, improving communication, and ensuring that ambitious global initiatives move from vision to implementation.  The person in this role may support efforts including:

• Multiple virtual courses and workshops on topics ranging from Teaching As Collective Leadership to teacher development
• A new credentialing system for transformational teaching and learning
• Global “learning loops” in which people in all roles in education from around the world come together to learn from exemplary case studies
• Special initiatives to catalyze interrogations of the purpose of education in the United States and the United Kingdom, to spread student leadership development initiatives across and beyond our network, and to accelerate progress toward AI-enabled tools for measuring growth in purpose, wellbeing, connectedness, awareness, agency and expertise
• Evolving and updating resources (including the AI Chatbot) related to our Teaching as Collective Leadership model
• Storytelling to amplify the voices and perspectives of students and teachers who are reimagining teaching and learning in pursuit of students’ collective leadership to shape a better future

The ideal candidate is someone who has been a transformational teacher, is familiar with Teaching as Collective Leadership, and is an excellent project and people coordinator, relationship builder, design-thinker, and communicator/writer.  The role requires a vision-oriented, flexible, collective leader who is willing to take on a wide range of responsibilities ranging from administrative to strategic.

LIKELY RESPONSIBILITIES

Team Coordination & Operations

The person in this role will create the conditions for a highly effective and joyful team by:

• Designing and improving team operating rhythms, meeting structures, and communication practices
• Manage calendars, workstreams, and shared priorities across the working group
• Preparing agendas, briefing materials, and follow-up actions for circle/working group meetings
• Establish systems for project tracking, documentation, and knowledge management
• Improve operational processes to increase efficiency reducing administrative burden
• Track priorities and ensuring follow-through across working group commitments
• Draft communications, reports, presentations, and proposals
• Anticipate working group needs and proactively resolve operational challenges
• Help cultivate a collaborative, reflective, and learning-oriented team culture by:
• Facilitating team check ins and reflection sessions
• Creating opportunities for shared learning and continuous improvement
• Celebrating milestones, recognizing contributions, and strengthening team engagement
• Modeling collaborative leadership and fostering trust across diverse perspectives

Force-Multiplying Working Group Members and Their Projects

The ideal candidate in this role will provide wide-ranging support to other members of the team through:

• Writing, designing and editing high-quality communications for internal and external audiences
• Interviewing, researching, note-taking and synthesizing
• Project planning and tracking across multiple workstreams and projects
• Translating complex educational concepts into clear, engaging, and actionable messaging

Cross-Network Collaboration & Relationship Management

The person in this role will strengthen collaboration across a diverse global org/network by:

• Developing and maintaining strong working relationships with key partners across our organization and network
• Coordinating communication across multiple teams, geographies, and time zones
• Facilitating cross-functional working sessions and collaborative problem-solving
• Supporting culturally responsive collaboration and inclusive decision-making
• Identifying opportunities to connect people, projects, and ideas across the global org and broader network

Project Leadership & Execution

The person in this role will lead or co-lead a small number of critical cross-functional initiatives related to working group’s priorities listed above, for which responsibilities could include

• Developing project plans and implementation strategies
• Managing budgets, timelines, deliverables, and resource allocation
• Coordinating contributors across regions and functions
• Tracking deliverables and ensuring accountability
• Managing project documentation and reporting
• Facilitating effective project governance and decision-making

OUTCOMES

Because of this person’s efforts, members of this working group will work seamlessly together, maximizing their individual and connective impact.   With this person’s help, this working group will more quickly, effectively and joyfully accelerate a global shift across and beyond the Teach For All network toward teaching and learning that develops students holistically so they can shape a better future.

KEY SKILLS REQUIRED FOR THIS ROLE

The role will require:

• Excellent operational management:

  • Strong organizational skills and exceptional attention to detail
  • Experience designing and improving operational systems
  • Ability to establish accountability without direct authority

• Exceptional team- and project-management skills to help ensure we are making progress toward our deadlines and goals on all of these ambitious priorities:

  • Exceptional ability to manage multiple complex initiatives simultaneously
  • Strong planning, prioritization, and execution skills
  • Experience coordinating large, cross-functional projects
  • Ability to manage ambiguity while maintaining momentum

• Capacity for complex strategic thinking and planning:

  • Ability to connect day-to-day execution with long-term organizational goals
  • Strong systems thinking and problem-solving skills
  • Comfort balancing strategic and operational responsibilities

• Strong communication skills with the ability to clearly and simply distill and convey complex ideas into actionable guidance for a diverse audience

  • Outstanding written communication and editing skills
  • Ability to distill complex ideas into clear, actionable messages
  • Excellent presentation and facilitation skills
  • Strong executive communication capabilities

• Proven ability to work in partnership with a diverse range of stakeholders across multiple dynamics of cultural difference

• Comfort with a wide range of projects (from administrative to innovative, from small to large, from individual to collective, from internal to external)

• Curiosity and commitment to continuous learning

• Thrives in fast-paced,  highly iterative and evolving environments

• Able to manage changing priorities with resilience and flexibility

• Flexibility

Verbal and written fluency in Spanish, French, Arabic or Mandarin (in addition to English) is not necessary but would be valuable in this role.

What Teach For All Offers

• Commitment to cultivating a culture in which all staff members feel they belong, are valued for their contributions, and have an impact on our organization’s progress
• Professional and personal development experiences and ample opportunities to make a positive impact on the work of Teach For All and beyond
• Comprehensive benefits package designed for your well-being and work-life needs
• Generous time off and flexible work arrangements
• And much more!

Application Instructions

If this opportunity sounds like the next best step in your career, please submit your resume or curriculum vitae (CV) and a one-page letter of motivation (in English) directly online. Your letter should summarize motivations for your application and how your skills and experience align with the terms of this opportunity. We look forward to learning about you and your passion for ensuring educational opportunity for all!

The application deadline is 1 September 2026. Interested candidates are therefore encouraged to submit their applications as early as possible.

Work Authorization

This position does not offer employment visa sponsorship, immigration assistance, or support for work permits or residency applications. To be considered, candidates must already possess valid work and residency authorization to work in the country of hire at the time of application.

Compensation

Salary for this position is competitive and dependent on country of hire and prior work experience and includes a comprehensive benefits package.

Travel and Hours

Travel expected, up to 10%. Travel will be primarily within the region for Team Retreats. Given that we work across different time zones, some non-traditional hours for early or later calls are an expectation of this role.

About Teach For All

Teach For All is a global network of over 60 independents, locally led organizations and a global organization united by a commitment to developing collective leadership to ensure all children can fulfill their potential. Each network partner recruits and develops promising leaders to teach in their nations’ under-resourced schools and communities and, with this foundation, to work with others, inside and outside of education, towards a world where all children have the education, support, and opportunity to shape a better future. Teach For All’s global organization works to increase the network’s impact by supporting the development of new organizations; fostering network connectivity and learning; providing coaching and consulting; and enabling access to global resources for the benefit of the network.

About the Team OpenAI builds powerful AI systems like ChatGPT, the OpenAI API, and enterprise products that serve millions of users across the globe. As we scale, securing our infrastructure,...