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Manages and leads a client's IT Service Desk team end-to-end, overseeing daily operations, SLA adherence, incident response, and continuous service improvements.
Provides inbound customer support to Visa cardholders via phone, handling inquiries and maintaining cardholder data while adhering to policies and quality standards.
Manage member support tickets, troubleshoot app issues, and advocate for user feedback to drive product improvements at a workplace wellbeing platform.
Concierge assists guests with personalized travel planning and customer service for Accor hotel reservations.
Manages customer support team and operations at an AI company, overseeing support quality, team performance, and customer satisfaction.
Provides technical support and help desk services to end users via phone, email, and ticketing systems.