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Creates technical content and marketing materials to drive growth for a software/infrastructure company, focusing on developer education and product awareness.
Manages customer relationships and drives product adoption by delivering education, addressing concerns, and ensuring retention for law firm software clients.
Elite is the trusted automation platform for law firm operations across most of the worldâs largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Eliteâs products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
The Customer Success Manager at Elite is a high-impact role focused on ensuring customers fully realize the value of our products and services. This position requires a high level of performance in customer success and SaaS environments, including driving product adoption, retention, and expansion through proactive customer engagement. A core aspect of this role will be delivering education and enablement initiatives to empower customers with the knowledge and tools they need to maximize their success with Eliteâs offerings.
Work Arrangement:âRemoteâ
This role requires the individual to be based in âEastern Standard Time (EST) or Central Standard Time (CST)âtime zone.
Responsibilities
Qualifications
Benefits:
Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Manages and optimizes VisionPoint's operational systems, data integrity, automations, and reporting dashboards to support agency-wide efficiency and client success.
VisionPoint Marketing is on a mission to become higher educationâs most trusted enrollment marketing partner. As a full-service agency, we collaborate with colleges and universities nationwide to strengthen brands, accelerate marketing performance, and drive measurable enrollment growth. Our award-winning work is showcased on national conference stages, but our greatest pride is making life easierâand more successfulâfor our client partners. Headquartered in Raleigh, NC, we operate as a remote-first company with VisionPointers across every U.S. time zone, while offering hybrid and in-person options for those near our headquarters.
The Agency Systems Manager is responsible for maintaining, configuring, and continuously improving VisionPointâs operational systemsâensuring data accuracy, streamlined processes, and a friction-free experience for internal teams. This role is central to keeping our tech stack running smoothly, actively managing bugs and improvements, and delivering clear, actionable revenue operations reporting.
This position owns the integrity and clarity of VisionPointâs operational data. They will manage cross-system workflows, respond to automation issues and QA needs, implement updates as software evolves, ensure accuracy in reporting, and maintain up-to-date documentation for key company-wide processes.
The ideal candidate is highly organized, technically adept, and energized by improving systems that directly support both client and agency success. The Agency Systems Manager reports directly to the Chief Financial Officer and partners closely with the Senior Director of Client Operations, Chief Client Officer, COO, Service delivery leaders, and the broader Client Operations team. Together, they streamline processes, enhance efficiency, deliver clean reporting, and support the agencyâs growth. This role requires a proactive approach to identifying system improvements and a strong ability to develop and implement solutions.
What Youâll Do
Systems Administration & Process Management
Serve as the champion and primary administrator of VisionPointâs internal systems and operational platforms.
Maintain and optimize VisionPointâs project management platform (ClickUp), CRM (HubSpot), and other agency toolsâincluding building dashboards and widgetsâto ensure clean data, clear structure, and ease of use across teams.
Administer system permissions, templates, views, workflows, and automations to drive operational consistency and efficiency.
Lead user training and ongoing support to ensure team members are using systems effectively and consistently.
Proactively monitor software updates, conduct regular audits, and implement process improvements that enhance clarity, reduce friction, and support a smooth operational experience.
Maintain system documentationâincluding SOPs, data standards, templates, and workflow mapsâto ensure company-wide clarity and alignment.
Partner with leaders to govern system structure and ensure changes remain scalable and aligned with agency needs.
RevOps (Revenue Operations) Support
Resourcing & Client Project Support
Reporting, Documentation & Team Collaboration
A Quick Note
Research shows that people from underrepresented identities often hesitate to apply for job opportunities if they feel they do not fulfill all of the listed qualifications. VisionPoint Marketing is committed to building a diverse and inclusive work environment and believes that skills are cultivated through a range of experiences. Even if your past work doesnât meet all of the preferred qualifications, we still encourage you to apply if you are enthusiastic about this opportunity!
We believe culture is a core benefitânot just a buzzword. VisionPoint thrives on passion for higher education, collaborative problem-solving, hard work, and a little fun along the way. We invest in our team membersâ growth, well-being, and fulfillment because we know that great work starts with a great culture. Thatâs why itâs important to us that future team members connect with â and contribute to â our culture. Our communication, collaboration, satisfaction, and growth are largely dependent upon how we all, as individuals, embrace and live out our values. We have a laser focus on knowing, providing solutions for, and advancing higher education because of its transformative power in the world.
Own paid media accounts end-to-end for DTC/eCommerce brands, managing Google Ads strategy, client relationships, creative testing, and proving incrementality across the full funnel.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Own Google Ads and paid media accounts end-to-end for DTC brands, managing campaigns, landing pages, attribution, and direct client relationships to drive measurable business growth.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Manage Google Ads and paid media campaigns end-to-end for DTC/eCommerce clients, owning strategy, optimization, client communication, and attribution analysis.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Own end-to-end paid search accounts for DTC brands, managing Google Ads strategy, attribution analysis, and client relationships to drive incremental business growth.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Creates high-quality visual materials, animations, and multimedia assets for e-learning courses and instructional training programs using Adobe Creative Suite and AI-assisted design tools.
At Team Carney, we believe that true performance acceleration happens at the intersection of innovative learning and deep strategic expertise. Since 1994, our mission has been to provide top-tier training, learning, and human capital solutions that empower Federal Government agencies to meet their critical mandates. We are seeking a talented Graphic Designer (Mid-Level) to support the NIC Curriculum Modernization, E-Learning Development, & Instructor-Led Training Revision Support initiative.
This position is contingent on contract award.
Employment Status: Full-Time
Location: This position is fully remote within the U.S.
The Graphic Designer (Mid-Level) will produce high-quality visual materials, animations, and multimedia assets across digital platforms, e-learning courses, and instructional materials. You will work in close coordination with Instructional Designers and Project Managers to create modern visual assets that elevate learner engagement. You will apply industry-standard design tools and leverage emerging AI-assisted content creation technologies to build seamless, visually appealing training assets while maintaining branding consistency and technical accuracy.
Education: Associateâs or Bachelorâs degree in Graphic Design, Fine Arts, Visual Communication, Digital Media, or a related field (or equivalent design portfolio/work experience).
Experience: 2+ years of professional graphic design and visual multimedia development experience.
Software & Design Proficiency:
Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro/After Effects) and Envato Elements.
Experience leveraging AI technologies for graphic design, asset manipulation, or animation generation.
Core Capabilities:
Proven ability to design graphics, infographics, visual templates, and user interface elements for e-learning.
Strong understanding of visual hierarchy, branding alignment, layout, and color theory.
Experience collaborating with instructional design teams to visualize learning concepts.
When you join Team Carney, you join a legacy of excellence. We focus on our people because when we make a positive impact on the lives of our employees, they are able to make a positive impact on our clients. We offer a full suite of competitive benefits, including:
Health & Wellness: Multiple medical, dental, and vision insurance options (BCBS CareFirst), health spending accounts (HSA), and flexible spending accounts (FSA).
Financial Security: 401(k) retirement plan with company match, plus Carney-paid life and disability insurance.
Work-Life Harmony: Generous Paid Time Off (PTO), 11 paid holidays, and 6 weeks of paid parental leave.
Professional & Personal Growth: Annual tuition assistance (up to $5,000) and student loan repayment.
Get Out and Learn: Up to $200 annually to learn almost anything (from pottery to coding!).
Get Out and Run: Up to $200 annually to participate in fitness and active lifestyle events.
Continuous Development: Ad hoc training and ongoing professional development access.
Manages customer relationships by onboarding clients, training them on software features, monitoring usage, and identifying expansion opportunities to drive retention and growth.
Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. We are looking for ambitious and passionate individuals who enjoy building relationships with clients to join our quickly growing team and lead the movement together!
About the Position:
Place of work: Remote (US)
Salary range: $71,000/year base salary, $86,000/year on-target-earnings
As a Customer Success Manager (CSM) at Surglogs you are responsible for developing and maintaining long-term business relationships with our clients.
This starts by deeply understanding the customerâs priorities, followed by onboarding and training that ensures they are receiving value from Surglogsâ software.
The CSM is expected to educate their customers on new features and best practices, monitor utilization, and identify upsell and expansion opportunities.
This position requires extensive knowledge of Surglogsâ software and requires the individual to be able to adapt quickly to changes in processes as well as possess strong relationship building skills.
Onboard and train new customers on the software by developing and delivering on unique success plans
Educate and train clients on new features, software updates and best practices
Uncover upsell & expansion opportunities
Ensure customers renew their annual subscription
Customize software to promote better utilization
Adhere to company mission/vision/policies
Provide reports to management regarding current client development
Identify and communicate potential improvements to software
3+ years of applicable experience in customer success, support, sales or account management. SaaS experience preferred
Bachelorâs degree preferred
Have a positive attitude and strong work ethic
Be able to work independently and on a team
Excellent written & verbal communication skills
Adaptable to new features and releases in software
Strong technical, product, and process-oriented thinking skills.
Masterful rapport building with clients in establishing strong long-lasting relationships.
Excellent organizational skills and attention to detail.
Must be able to pass a background check
$71,000 - $86,000 a year
Medical, dental, vision, accident, and life insurance options
PTO package
Paid holidays
401(k) plan
Surglogs is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Account Executive sells unified payments and financial platform solutions to SME customers in the US market, managing client relationships and driving revenue growth.
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide â including Brex, Navan, Qantas, SHEIN and many more â with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If youâre ready to do the most ambitious work of your career, join us.
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and youâre motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
Youâre humble and collaborative; turn zeroâtoâone ideas into real products, and you âget stuff doneâ end-to-end. You use AI to work smarter and solve problems faster. Here, youâll tackle complex, highâvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, letâs build whatâs next.
The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.
Airwallex is seeking driven Account Executives to join our SME & Growth Business team in the Americas. You will help further our expansion in the US SME market, serving customers across key verticals such as ecommerce, SaaS, professional services, and other technologyâenabled businesses.
In this role, you will lead the full sales cycle from prospecting through negotiation, close, and initial ramp, coordinating internal stakeholders to support a smooth onboarding and strong customer outcomes. Youâll translate complex products into clear business value for SME customers. You will also represent Airwallex at relevant industry events and engage with technology partners that complement our product suite.
This remote role is open to candidates in the Eastern Time Zone, excluding the New York City Metro Area.
Drive the full sales cycle from prospecting to closing deals, including ramping and early customer success.
Develop deep product expertise in Airwallexâs platform and technical solutions, particularly for payments acceptance, cross-border payments, billing or spend management, to effectively serve SME and Growth customers across verticals such as ecommerce, SaaS, technology, professional services, etc.
Exceed revenue targets through strategic positioning of our financial technology suite.
Conduct technical and commercial consultations to identify client needs and propose tailored solutions.
Collaborate with legal, finance, and strategy teams to negotiate and execute partnership agreements and commercial contracts.
Contribute to the refinement of sales processes to enhance efficiency and scalability, including developing new verticals and enhancing our sales motion.
Set the standard for excellence within our sales function through exemplary performance, documentation of best practices, and teamwork.
Weâre looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum 2 years of full cycle B2B tech sales experience, with proven success selling into small-medium businesses.
Track record of exceeding sales targets in a technical or solutionâbased selling environment.
Experience selling to one or more of the following: ecommerce, SaaS / subscription businesses, spend management or finance teams, or other technologyâenabled / professional services verticals.
Proven track record of consistent pipeline generation and outbound efforts.
Proficiency with CRM systems (for example, Salesforce) and sales enablement tools.
Excellent analytical, written, and verbal communication skills.
Bachelorâs degree or equivalent professional experience.
Experience in or strong exposure to the fintech ecosystem, such as payments, FX, or related financial infrastructure.
Deep understanding of common challenges faced by SME & Growth companies operating or expanding internationally.
A customerâfocused, consultative approach to sales.
Strategic thinker capable of engaging in highâlevel partnership and commercial strategy discussions.
Solutionâoriented problemâsolver with a âFigure It Outâ mentality.
Adept at balancing multiple priorities in a dynamic, highâgrowth environment.
Selfâmotivated with a strong sense of accountability for achieving key performance indicators.
Track record of contributing to new product launches, new vertical plays, or market expansions.
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We donât regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Account Executive drives sales growth for SME customers by understanding their cross-border payment needs and closing deals for Airwallex's unified payments platform.
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide â including Brex, Navan, Qantas, SHEIN and many more â with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If youâre ready to do the most ambitious work of your career, join us.
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and youâre motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
Youâre humble and collaborative; turn zeroâtoâone ideas into real products, and you âget stuff doneâ end-to-end. You use AI to work smarter and solve problems faster. Here, youâll tackle complex, highâvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, letâs build whatâs next.
The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.
Airwallex is seeking driven Account Executives to join our SME & Growth Business team in the Americas. You will help further our expansion in the US SME market, serving customers across key verticals such as ecommerce, SaaS, professional services, and other technologyâenabled businesses.
In this role, you will lead the full sales cycle from prospecting through negotiation, close, and initial ramp, coordinating internal stakeholders to support a smooth onboarding and strong customer outcomes. Youâll translate complex products into clear business value for SME customers. You will also represent Airwallex at relevant industry events and engage with technology partners that complement our product suite.
This remote role is open to candidates in the Pacific Time Zone, excluding the San Francisco Bay Area.
Drive the full sales cycle from prospecting to closing deals, including ramping and early customer success.
Develop deep product expertise in Airwallexâs platform and technical solutions, particularly for payments acceptance, cross-border payments, billing or spend management, to effectively serve SME and Growth customers across verticals such as ecommerce, SaaS, technology, professional services, etc.
Exceed revenue targets through strategic positioning of our financial technology suite.
Conduct technical and commercial consultations to identify client needs and propose tailored solutions.
Collaborate with legal, finance, and strategy teams to negotiate and execute partnership agreements and commercial contracts.
Contribute to the refinement of sales processes to enhance efficiency and scalability, including developing new verticals and enhancing our sales motion.
Set the standard for excellence within our sales function through exemplary performance, documentation of best practices, and teamwork.
Weâre looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum 2 years of full cycle B2B tech sales experience, with proven success selling into small-medium businesses.
Track record of exceeding sales targets in a technical or solutionâbased selling environment.
Experience selling to one or more of the following: ecommerce, SaaS / subscription businesses, spend management or finance teams, or other technologyâenabled / professional services verticals.
Proven track record of consistent pipeline generation and outbound efforts.
Proficiency with CRM systems (for example, Salesforce) and sales enablement tools.
Excellent analytical, written, and verbal communication skills.
Bachelorâs degree or equivalent professional experience.
Experience in or strong exposure to the fintech ecosystem, such as payments, FX, or related financial infrastructure.
Deep understanding of common challenges faced by SME & Growth companies operating or expanding internationally.
A customerâfocused, consultative approach to sales.
Strategic thinker capable of engaging in highâlevel partnership and commercial strategy discussions.
Solutionâoriented problemâsolver with a âFigure It Outâ mentality.
Adept at balancing multiple priorities in a dynamic, highâgrowth environment.
Selfâmotivated with a strong sense of accountability for achieving key performance indicators.
Track record of contributing to new product launches, new vertical plays, or market expansions.
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @ airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We donât regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Manages customer relationships for a law firm SaaS platform, driving adoption and retention through proactive engagement, education, and cross-team collaboration.
Elite is the trusted automation platform for law firm operations across most of the worldâs largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Eliteâs products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
The Customer Success Manager at Elite is a high-impact role focused on ensuring customers fully realize the value of our products and services. This position requires a high level of performance in customer success and SaaS environments, including driving product adoption, retention, and expansion through proactive customer engagement. A core aspect of this role will be delivering education and enablement initiatives to empower customers with the knowledge and tools they need to maximize their success with Eliteâs offerings.
Work Arrangement:âRemoteâ
This role requires the individual to be based in âEastern Standard Time (EST) or Central Standard Time (CST)âtime zone.
Responsibilities
Qualifications
Benefits:
Elite may use technology, including artificial intelligence-enabled tools, to assist in aspects of the recruiting and employment process. These tools are used to support, but not replace, human decision-making.
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma .
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Own Google Ads accounts end-to-end for DTC/eCommerce brands, managing paid media strategy, creative deployment, attribution analysis, and direct client relationships.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Own Google Ads accounts end-to-end for DTC/eCommerce clients, managing strategy, client relationships, paid media campaigns, and conversion tracking with full P&L accountability.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Own Google Ads accounts end-to-end for DTC/eCommerce clients, managing campaigns, landing pages, and conversion tracking while reporting directly to clients.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Manage end-to-end paid search campaigns for DTC eCommerce brands, owning Google and Meta accounts, optimizing for incrementality, and serving as the client's direct point of contact.
Everyone can run a search campaign. Almost nobody can tell you whether it worked.
That is the whole job.
Google will happily show you a 6x ROAS built almost entirely out of people who already knew your clientâs name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.
So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a clientâs face.
At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.
Google is where we are putting our next round of growth. You would own a set of those accounts end to end.
Here is what âend to endâ actually means.
You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody elseâs summary of your result.
You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the clientâs Shopify theme.
You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.
You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the clientâs point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.
If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.
If you want to own the whole picture and be judged on whether the number moved, keep reading.
What the job looks like
You are a fit if
You are not a fit if
Why this role is exciting
This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.
You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.
You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.
You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.
Performs manual and automated Section 508 accessibility testing on digital deliverables and e-learning courseware to ensure federal compliance standards are met.
At Team Carney, we believe that true performance acceleration happens at the intersection of innovative learning and deep strategic expertise. Since 1994, our mission has been to provide top-tier training, learning, and human capital solutions that empower Federal Government agencies to meet their critical mandates. We are seeking a detail-oriented Section 508 / QA Tester to support the NIC Curriculum Modernization, E-Learning Development, & Instructor-Led Training Revision Support initiative.
This position is contingent on contract award.
Employment Status: Part-Time (~20 hours/week).
Location: This position is fully remote within the U.S.
The Section 508 / QA Tester will serve as the primary technical authority ensuring that all digital deliverables, training products, e-learning courseware, and LMS interfaces meet federal accessibility standards and Quality Assurance benchmarks. You will perform manual and automated accessibility testing against Section 508 of the Rehabilitation Act and WCAG 2.1 Level AA standards. Working early in the development lifecycle with instructional designers and graphic developers, you will identify non-compliance defects, provide actionable remediation guidance, and maintain complete compliance documentation.
Education: High School Diploma or Associateâs degree (or equivalent technical training/certification in digital accessibility or quality control).
Experience: 2+ years of hands-on Section 508 testing, accessibility compliance testing, or e-learning quality assurance experience.
Technical Capabilities:
Demonstrated proficiency in conducting manual and automated Section 508 accessibility testing.
In-depth understanding of Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Experience utilizing screen readers (e.g., JAWS, NVDA), keyboard navigation testing, color contrast analyzers, and document accessibility tools.
Core Capabilities:
Ability to identify, document, and track compliance defects while delivering clear remediation instructions to development teams.
Experience auditing digital document formats (PDF, Word, PowerPoint) and e-learning course packages (SCORM/Articulate/Lectora).
When you join Team Carney, you join a legacy of excellence. We focus on our people because when we make a positive impact on the lives of our employees, they are able to make a positive impact on our clients. We offer a full suite of competitive benefits, including:
Health & Wellness: Multiple medical, dental, and vision insurance options (BCBS CareFirst), health spending accounts (HSA), and flexible spending accounts (FSA).
Financial Security: 401(k) retirement plan with company match, plus Carney-paid life and disability insurance.
Work-Life Harmony: Generous Paid Time Off (PTO), 11 paid holidays, and 6 weeks of paid parental leave.
Professional & Personal Growth: Annual tuition assistance (up to $5,000) and student loan repayment.
Get Out and Learn: Up to $200 annually to learn almost anything (from pottery to coding!).
Get Out and Run: Up to $200 annually to participate in fitness and active lifestyle events.
Continuous Development: Ad hoc training and ongoing professional development access.
Customer Success Manager develops client relationships, onboards users on software, identifies expansion opportunities, and ensures subscription renewals for a healthcare compliance SaaS platform.
Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. We are looking for ambitious and passionate individuals who enjoy building relationships with clients to join our quickly growing team and lead the movement together!
About the Position:
Place of work: Remote (US)
Salary range: $71,000/year base salary, $86,000/year on-target-earnings
As a Customer Success Manager (CSM) at Surglogs you are responsible for developing and maintaining long-term business relationships with our clients.
This starts by deeply understanding the customerâs priorities, followed by onboarding and training that ensures they are receiving value from Surglogsâ software.
The CSM is expected to educate their customers on new features and best practices, monitor utilization, and identify upsell and expansion opportunities.
This position requires extensive knowledge of Surglogsâ software and requires the individual to be able to adapt quickly to changes in processes as well as possess strong relationship building skills.
Onboard and train new customers on the software by developing and delivering on unique success plans
Educate and train clients on new features, software updates and best practices
Uncover upsell & expansion opportunities
Ensure customers renew their annual subscription
Customize software to promote better utilization
Adhere to company mission/vision/policies
Provide reports to management regarding current client development
Identify and communicate potential improvements to software
3+ years of applicable experience in customer success, support, sales or account management. SaaS experience preferred
Bachelorâs degree preferred
Have a positive attitude and strong work ethic
Be able to work independently and on a team
Excellent written & verbal communication skills
Adaptable to new features and releases in software
Strong technical, product, and process-oriented thinking skills.
Masterful rapport building with clients in establishing strong long-lasting relationships.
Excellent organizational skills and attention to detail.
Must be able to pass a background check
$71,000 - $86,000 a year
Medical, dental, vision, accident, and life insurance options
PTO package
Paid holidays
401(k) plan
Surglogs is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages multiple concurrent SaaS projects and clients, coordinates across product/engineering/sales teams, tracks KPIs, and ensures timely delivery in a WhatsApp business messaging platform company.
About Us
360Dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business, tech and product perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization.
We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment.
What we offer:
Hereâs an opportunity to shape a whole new industry in Business Messaging. Youâll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company.
NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the worldâplease disregard the listed countries, which are included only due to system requirements.
Domain knowledge (nice to have)
Soft skills
Talented Junior
Experienced Senior
Budget
The budget range for this role is âŹ3.000/Month â âŹ3.500/Month, depending on the candidateâs level of experience and fit with the position requirements.
Background Check Notice
By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.
Administers and optimizes delivery platform systems, manages ClickUp workflows, and enables team efficiency through automation and process improvements.
Why work for DreamHost?
We help people own their digital presence. Itâs not just wishful thinking. Itâs our noble cause â an idea that drives everything we do.
When you put your dreams onlineâyour words, your photos, your creationsâyou shouldnât have to worry about your service provider mining that data for marketing purposes. Those are your dreams â not ours! DreamHostâs open platform gives you the power to share your data and the freedom to control how itâs used.
Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer competitive salary, health, vision, and dental insurance, as well as a company-issued laptop, 401k, opportunities for growth, and much much more! We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees.
Full health/vision/dental for the entire family at zero cost to team member
3% Safe Harbor contributed to 401(k) plus up to 1% employer match
Opportunities for profit sharing and bonuses
Generous time-off (starting at 15 vacation days)
11 Paid holidays (Technical Support and Technical Operations use a floating holiday policy)
Paid sick leave (80 hours accrued)
Tuition reimbursement (50â50 up to a specific amount)
Pet Insurance
Thrive Pass wellness allowance of $30 per month
Udemy online learning courses
Disability Insurance
Generous maternity/paternity leave
Discounted personal travel through corporate booking program Egencia
Laid-back atmosphere
Fun monthly company events
Free web hosting
The Delivery Systems Administrator is responsible for administering, optimizing, and continuously improving the systems that support organizational delivery. Working directly with the Head of Delivery, this role ensures the organizationâs delivery platform remains scalable, intuitive, and aligned with the companyâs delivery operating model.
This role combines deep platform expertise, automation, AI enablement, and systems thinking to improve how work is planned, executed, measured, and reported. The ideal candidate is an expert ClickUp administrator who enjoys building scalable systems, simplifying complex workflows, and enabling teams to work more effectively.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Serve as the primary administrator and technical expert for the organizationâs delivery platform, with deep expertise in ClickUp.
Design, configure, and maintain platform architecture, including hierarchy, custom fields, templates, dashboards, forms, permissions, views, and relationships.
Maintain platform governance, documentation, standards, and overall system health.
Partner with the Head of Delivery to implement platform enhancements that support the organizationâs delivery operating model.
Evaluate new platform capabilities and recommend improvements that increase usability, scalability, and organizational effectiveness.
Design, implement, and maintain workflow automations that reduce manual effort and improve consistency.
Build and maintain AI Agents, Skills, and AI-assisted workflows.
Identify opportunities to simplify operational processes through automation and intelligent workflows.
Develop and maintain integrations between ClickUp and other business systems as needed.
Research emerging AI and automation capabilities and recommend practical applications for the organization.
Build executive dashboards and operational reporting that provide meaningful visibility into delivery performance.
Maintain accurate, consistent, and well-governed operational data that supports reporting and decision-making.
Translate operational requirements into scalable platform configurations and workflow improvements.
Partner with Delivery Leads and business stakeholders to improve delivery workflows, reporting, and system adoption.
Continuously identify opportunities to improve organizational execution through better tooling, automation, and operational practices.
Requirements
Extensive experience administering ClickUp in a medium or large organization.
Expert knowledge of ClickUp architecture, including hierarchy, dashboards, automations, custom fields, permissions, templates, forms, relationships, and reporting.
Experience designing workflow automations, AI Agents, Skills, and system integrations.
Strong systems thinking with the ability to design scalable operational workflows and improve business processes.
Experience developing executive dashboards and using operational data to drive decision-making.
Excellent organizational, analytical, and documentation skills.
Ability to translate business requirements into scalable technical solutions while managing multiple priorities independently.
Preferred
Experience supporting Delivery, PMO, Product Operations, Business Operations, or Program Management organizations.
Experience integrating ClickUp with third-party platforms using APIs or automation tools.
Familiarity with Agile software development and portfolio management.
Experience with SQL, scripting, business intelligence platforms, or advanced reporting tools.
Experience implementing AI-enabled operational processes.
Compensation & Benefits
**DreamHost provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.**
