About the jobMercor connects elite creative and technical talent with leading AI research labs.

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role

As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments. You will design end-to-end system architectures that connect Parloa’s platform to complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions for global enterprise clients.

You will also shape the conversational experience layer, using prompt engineering and your knowledge of LLMs to translate customer requirements into agent behavior. Architecture and integration depth are the core of this role. Conversational design skills are valued and can be developed on the job.

Areas of ownership

• Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa’s platform integrates into customers’ enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
• Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
• Apply structured testing approaches to validate architecture, integration reliability, and AI agent performance under real-world conditions.
• Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer.
• Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners.
• Use your knowledge of LLM internals (e.g., embeddings) to analyze customer requirements and design prompts for reliable, user-aligned agent behavior.
• Translate complex customer workflows into structured conversational components that LLMs can execute reliably.
• Fine-tune conversational flows and voice output (e.g., SSML, Lexicons, Regex) to align with customer brand standards.
• Document best practices, how-to guides, and product capabilities for internal and external audiences, representing the expertise of the Agent Architect team.

Who you are

• 3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
• Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources.
• Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
• Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT).
• Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
• Analytical and critical thinker with expertise in risk assessment and problem-solving.
• Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication.
• Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
• Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance.
• Prior conversation design, prompt engineering (e.g., chain-of-thought, few-shot learning), or A/B testing experience is a plus, not a requirement - we will train this.
• Excellent written and spoken German and English skills are required.

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

We are seeking a motivated and results-driven Cloud Sales Specialist to help grow our Platform Prime customer base and increase revenue. This role will play a pivotal role in driving North America sales through a mix of new Platform Prime customer acquisition and cross-selling into existing Platform Core clients. You will work closely with the sales and technical teams to communicate the value of Azul’s solutions to both technical and business stakeholders.

This is an individual-contributor, quota-carrying role that can be based remotely in the US, preferably in the West region.

What You’ll Do (aka Responsibilities):

• Sales Strategy & Execution: Develop and implement strategies to generate new Prime business opportunities and achieve sales targets within assigned territories/accounts.
• Client Engagement: Actively engage with existing Platform Core customers to understand their unique challenges and business needs, providing Azul solutions.
• Sales Pipeline Management: Manage the entire sales cycle, from lead generation to close. Maintain a robust pipeline of opportunities and forecast accurately.  Build a 3X pipeline.
• Cross-functional Collaboration: Work closely with Sales Engineers, Marketing, and Customer Success teams to ensure prospects receive comprehensive, clear, and accurate product demonstrations, proposals, and support.
• Negotiation & Closing: Drive contract negotiations, while consistently closing business on a monthly and quarterly basis.
• Reporting: Maintain accurate records of sales activity, progress, and outcomes in Salesforce.

What You’ll Bring (aka Experience and Education)

• 15+ years direct software sales experience
• Proven track record of direct sales of both on-premise and cloud-based software solutions into large enterprises, as well as SaaS centric companies
• Demonstrated experience in key verticals:  online retail, e-commerce, ad-tech, gaming and financial services
• Significant experience selling into the infrastructure space (OS, JVM, Container) versus the application space
• Confident experience working in close partnership with a Technical Sales Engineer
• Extensive experience selling technical products that require technical POCs
• Experience selling enterprise products based on Java-based Open Source, highly desired
• Undergraduate degree, or equivalent experience

What You’ll Bring (aka Skills and Competencies)

• Exceptional communicator, influencer and presenter
• Ability to Evangelize a new solution where there most likely is not an existing budget placeholder
• Demonstrated ability with Multi-Level selling
• Proficient in deal qualification methodologies, MEDDPICC preferred
• Progressive and proactive use of industry sales tools and systems

Location

• Remote, ideally someone located in the Pacific Time Zone

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Details of the role

• Location: Remote (preference for UTC-6 to UTC+5).

• Type of work: Full-time (contractor or employee depending on circumstances).

• Level: IC4 Senior and above.

• We’re a remote company, operating mostly asynchronously.

The company

MUI’s story began in 2014 with Material UI, the most successful React implementation of Google’s Material Design. This open-source project has paved the way for the fully-fledged startup known as MUI (founded in 2019), which now boasts an ever-expanding ecosystem of React UI products. We’re a company of 40 people as of 2026, and we’re growing steadily.

The products

MUI is best known for our flagship product, Material UI—but this is just one of the UI libraries we maintain. Material UI is complemented by advanced components through MUI X (Data Grid, Charts, Date and Time Pickers, Tree View) for more complex user interactions and data visualization needs. Base UI is our headless component library. We also host Design Kits and pre-built Templates.

The culture

MUI is a fully remote company with a team that spans the globe. The majority of our work is asynchronous, and we rely on written communication to collaborate. We’re radically transparent: a lot of our work happens in public. Each contributor has the freedom to decide how and when they work, and that work is primarily self-directed: it’s your responsibility to define and complete your own tasks in a timely manner.

For additional details about the culture, you can check our careers and about pages and also our public Handbook.

Why we’re hiring

MUI is scaling, but traditional business operations have become a strong bottleneck to our growth. The leadership team is spending too much time on manual, repetitive tasks, building spreadsheets, debugging ETL regressions, wiring SaaS tools together, firefighting operational issues, etc.

Rather than hiring a conventional IT team, we treat internal company operations as an engineering problem. We believe that applying systems thinking, modern software engineering, and AI automation directly to business operations will create immense leverage.

We are opening this role to act as a hands-on force multiplier across the organization—building zero-defect data models, automated internal tools, and AI-driven workflows across Finance, GTM (RevOps, Sales, Marketing), People, and Product.

Overall, both our open-source community and our premium products are growing fast. We need talented people to keep up with the demands of our exigent community!

Why this is interesting

• Function as a modern hands-on CIO / Head of business systems: Instead of managing large corporate budgets or enterprise governance, you will directly apply software engineering (TypeScript, SQL, AI frameworks) to real-world business systems.

• Massive organizational leverage: You will step into cross-functional gaps to eliminate operational bottlenecks, saving hundreds of hours of leadership time and accelerating company velocity.

• High-agency autonomy: Operating without a rigid backlog, you will systematically map MUI’s cross-functional workflows using Lean principles, identify high-leverage opportunities, and build end-to-end technical solutions.

• AI-first execution: You will be at the forefront of implementing AI agents, LLM tool integrations, and low-code orchestration engines to automate routine business tasks across every department.

Our products empower React developers to build awesome applications faster – we see millions of developers on MUI’s docs every year, one million a month.

The role

Key responsibilities

Depending on the day, you’ll:

• Internal systems architecture & management (Modern IT/CIO): Own, maintain, and connect the company’s internal software stack—from CRM, billing, and Accounting platforms to internal databases and analytics dashboards.

• AI & workflow automation engine: Identify, prototype, and build custom scripts (SQL, JavaScript), AI agents, low-code integrations (for example, Zapier, Make), etc. to eliminate manual tasks across People, Finance, Sales, Marketing, Product, and Operations.

• GTM & RevOps technical execution: Partner with Sales and Marketing to streamline lead pipelines, customer data enrichment, conversion funnels, and customer-facing website updates.

• Data Engineering & Operational analytics: Build and maintain data pipelines, operational dashboards, and data models to power strategic decision-making (for example, pricing model LTV analysis, product adoption telemetry, sales PO volumes, npm/GitHub ecosystem metrics, or OKRs progress).

• Process engineering & Systems optimization: Apply the five core Lean principles and systems analysis to map company workflows, identify operational or financial bottlenecks, and build technological solutions to resolve them.

• Technical force multiplier for Leadership: Serve as a direct execution arm for executive leadership—stepping in to resolve unowned, cross-cutting technical issues across products, vendor platforms, or internal operations.

Who we’re looking for

Required

• High-agency & Cross-functional judgment: Self-directed problem solver who thrives in ambiguity and can prioritize among many opportunities. See Manager of one.

• High conscientiousness & Detail rigor: Strong commitment to eventually reach no-defect execution; double-checks everything, maintains immaculate documentation, focuses on friction-free user experiences.

• Modern business Tech Stack management (CIO/RevOps): Technical mastery over core SaaS ecosystems (Salesforce/HubSpot, Stripe, NetSuite/Xero, Segment, GitHub/npm APIs).

• Full-Stack engineering: Proficiency in TypeScript and SQL; can quickly build internal tools, scripts, and API integrations.

• Systems & Process engineering (Lean/Systems thinking): Ability to map cross-functional workflows, spot operational bottlenecks, and apply Lean principles to eliminate non-value-added steps.

• Data engineering & Analytics architecture: Track record of designing reliable data pipelines, maintaining zero-defect data models, and delivering actionable BI dashboards (Revenue, LTV, PLG telemetry). For example, ensures data & financial models match to the cent.

• Workflow automation & AI agents: Hands-on experience with modern AI workflows (LLM APIs, agentic frameworks, function calling) alongside low-code orchestration engines (for example, Pipedream, Make, Zapier, n8n).

• 4+ years of professional software engineering experience, with at least 2+ years spent building internal tools, data pipelines, or cross-functional business automation.

Nice to have (but not required)

• Prior experience as an early-stage startup founder, Technical Operations Lead, GTM Engineer, Finance Ops Engineer, or Principal Engineer with cross-functional scope.

• Experience with React, Next.js, and MUI’s tool ecosystem.

• Deep familiarity with open-source ecosystems, developer tools, or PLG (Product-Led Growth) telemetry metrics.

• Background in applying Lean principles within knowledge work or software development contexts.

Benefits and compensation

We offer competitive compensation commensurate with your experience level and location and are prepared to pay top market rates for someone who can clearly exceed the role’s expectations. You can find the other perks and benefits on the careers page.

Don’t meet every requirement? Apply anyway! Research shows that certain folks are less likely to apply for a role than others unless they meet 100% of the outlined qualifications. If this role excites you, we want to hear from you. We’d love for you to share the unique skills, passion, and experience you could bring to MUI.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

We’re looking for a talented Senior Consultant to help our customers gain tangible value from their data. Our consulting services emphasize analytics enablement, data visualization, data preparation, and data science. We specialize in Tableau, Power BI, Sigma, Alteryx, KNIME, Power Platform and Snowflake.

Responsibilities:

• Deliver on project-based consulting engagements; help clients develop analytical requirements through prototyping and visualization.
• Manage clients expectations by leading weekly status reports to clients; proactively solicit client feedback by running working sessions
• Create reporting and data visualization solutions
• Analyze, troubleshoot and / or tune product performance or deployment issues when required
• Support or assist with backlog support and development
• Identify and recommend functionality and solutions to meet and enhance user requirements
• Recommend best practices to optimize data models, reports, and overall platform architecture

Required Experience:

• Overall 5-7 years experience in Data Analysis and Visualisation
• 3+ years of relevant experience and/or demonstrated expertise in data analytics and data visualization platforms in an enterprise environment
• Strong data visualization skills using Power BI
• Data preparation experience using Alteryx or KNIME (or similar tools like Matillion, Dataiku, or Coalesce is a plus)
• Demonstrated expertise in data fluency and communicating to business users
• Knowledge of SQL experience leveraging data warehouse, data marts, and/or data models (in Snowflake environment preferred)
• Exceptional customer facing skills, including outstanding communication skills and project management skills
• Strong problem solving skills with a passion for learning and mastering new technologies, techniques, and procedures

Preferred Experience:

• 2+ years of Consulting experience.
• Expertise with Power Automate, Power Apps, and Power Virtual Agents
• Power BI Service administration experience including security roles, infrastructure set up
• Previous experience scaling Power BI at an enterprise level
• Previous experience leading teams of consultants to ensure performance, utilization and project delivery

Why phData? We Offer:

• Remote-First Workplace
• Medical Insurance for Self & Family
• Medical Insurance for Parents
• Term Life & Personal Accident
• Wellness Allowance
• Broadband Reimbursement
• Continuous learning and growth opportunities to enhance your skills and expertise
• Other benefits include paid certifications, professional development allowance, and bonuses for creating for company-approved content

#LI-DNI

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

At Thorn, our cause is our code. We are a nonprofit whose mission of defending children from sexual exploitation and abuse is deeply embedded within our core—a shared code that drives us to do challenging work with resilience and determination.

Here, you’ll work and grow among the best hearts and the best minds in tech, data, and business alongside our network of independent partners, NGOs, and law enforcement agencies. Together, we’re focused on building technology that protects children’s futures. We are looking for dynamic problem solvers with the desire to help address some of today’s toughest issues. You’ll collaborate with a diverse group of peers in a remote environment centered on wellness, care, and compassion.

In 2019, we took the stage atTED and shared our audacious goal of eliminating child sexual abuse material from the internet. Come join us to help make this goal a reality and build a world where every child can be safe, curious, and happy.

About the Role

Our Victim Identification team builds and owns tools that empower global law enforcement partners to combat child sexual abuse. As a Senior Engineer, you take ownership of significant features and system components, bringing expertise to a core area of the system and contributing meaningfully to how our systems are designed, built, and maintained.

In this role, you independently deliver complex projects within a defined scope, apply sound technical judgment to design and implementation decisions, and ensure high standards of quality, reliability, and performance in support of Thorn’s mission. You partner closely with Product and Engineering to translate goals into well-scoped technical solutions and execute them successfully. Through strong collaboration and thoughtful ownership, you help raise the bar for quality within your team and contribute to the health and effectiveness of your team’s systems.

What You’ll Do

• Collaborate with engineers on your team to build and maintain scalable systems and applications from end-to-end.
• Take on complex features and projects independently. You gather input from teammates, break down problems, and communicate progress clearly to stakeholders.
• Lead technical discussions within your team, partnering closely with Build and Product to define requirements and arrive together at practical, high-quality approaches.
• Develop solutions to problems faced by our users, clearly articulating tradeoffs and decisions to stakeholders across technical and non-technical audiences, and incorporating feedback into iterative improvements.
• Apply sound design and implementation judgment within your area of ownership, contributing to system reliability, scalability, and sustainability.
• Play a critical role in day-to-day coding, thorough code reviews, and troubleshooting production issues, including participating in on-call rotations to support system reliability and incident response.
• Identify technical risks within your work and raise them early, collaborating with teammates to address issues before they become larger constraints.
• Strengthen your team by sharing expertise, offering thoughtful feedback, mentoring teammates within your domain, and stepping in to help when needed.
• Contribute to improving team practices and documentation, supporting a culture of learning and continuous improvement.

What We’re Looking For

• You have a commitment to putting the children we serve at the center of everything you do.
• You have experience building and maintaining production-ready software systems.
• You demonstrate strong problem-solving skills and apply sound design and implementation judgment within your area of ownership.
• You are nimble and comfortable working within evolving requirements, adapting your approach and breaking down problems to deliver high-quality solutions.
• You take pride in writing clear, maintainable code and maintaining a high bar for quality and craftsmanship.
• You clearly articulate technical decisions and tradeoffs and incorporate feedback thoughtfully into your work.
• You identify risks and edge cases in your work and proactively raise concerns.
• You communicate clearly, efficiently, and thoughtfully. We’re a highly-distributed team, and effective written communication is crucial for everything from Slack to code reviews.

Technologies We Use

• Python3
• TypeScript / React/ Ant Design
• AWS / Terraform
• Docker / Kubernetes
• Elasticsearch / PostgreSQL
• Datadog

Compensation and Benefits

A reasonable estimate of the compensation range for this role is $129,000-$178,250/year. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure, and certifications.

Our remote-first work model is structured around working from home most of the time. But, there will be times that employees are expected to travel. For example, Thorn may host company-wide gatherings, and smaller teams may hold in-person meetings and team-building events, or require attendance at specific conferences.

At Thorn, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Thorn can mean for you.

Thorn is strengthened by the wide range of experiences and perspectives on our team. We value the diversity of our professional backgrounds, subject matter expertise, cultures, and perspectives because they help us solve complex problems and serve our mission more effectively. We hire based on merit, qualifications, and organizational need, and we are committed to fostering an inclusive environment where all employees can thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Thorn is committed to the full inclusion of all qualified individuals. We provide reasonable accommodations to ensure candidates and employees with disabilities can fully participate in the application process, perform essential job functions, and access all the benefits and privileges of employment. If you need an accommodation, please contact us at hiring@wearethorn.org

Know Your Rights: Workplace discrimination is illegal

We are seeking a motivated and results-driven Cloud Sales Specialist to help grow our Platform Prime customer base and increase revenue. This role will play a pivotal role in driving North America sales through a mix of new Platform Prime customer acquisition and cross-selling into existing Platform Core clients. You will work closely with the sales and technical teams to communicate the value of Azul’s solutions to both technical and business stakeholders.

This is an individual-contributor, quota-carrying role that can be based remotely in the US, preferably in the West region.

What You’ll Do (aka Responsibilities):

• Sales Strategy & Execution: Develop and implement strategies to generate new Prime business opportunities and achieve sales targets within assigned territories/accounts.
• Client Engagement: Actively engage with existing Platform Core customers to understand their unique challenges and business needs, providing Azul solutions.
• Sales Pipeline Management: Manage the entire sales cycle, from lead generation to close. Maintain a robust pipeline of opportunities and forecast accurately.  Build a 3X pipeline.
• Cross-functional Collaboration: Work closely with Sales Engineers, Marketing, and Customer Success teams to ensure prospects receive comprehensive, clear, and accurate product demonstrations, proposals, and support.
• Negotiation & Closing: Drive contract negotiations, while consistently closing business on a monthly and quarterly basis.
• Reporting: Maintain accurate records of sales activity, progress, and outcomes in Salesforce.

What You’ll Bring (aka Experience and Education)

• 15+ years direct software sales experience
• Proven track record of direct sales of both on-premise and cloud-based software solutions into large enterprises, as well as SaaS centric companies
• Demonstrated experience in key verticals:  online retail, e-commerce, ad-tech, gaming and financial services
• Significant experience selling into the infrastructure space (OS, JVM, Container) versus the application space
• Confident experience working in close partnership with a Technical Sales Engineer
• Extensive experience selling technical products that require technical POCs
• Experience selling enterprise products based on Java-based Open Source, highly desired
• Undergraduate degree, or equivalent experience

What You’ll Bring (aka Skills and Competencies)

• Exceptional communicator, influencer and presenter
• Ability to Evangelize a new solution where there most likely is not an existing budget placeholder
• Demonstrated ability with Multi-Level selling
• Proficient in deal qualification methodologies, MEDDPICC preferred
• Progressive and proactive use of industry sales tools and systems

Location

• Remote, ideally someone located in the Pacific Time Zone

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Details of the role

• Location: Remote (preference for UTC-6 to UTC+5).

• Type of work: Full-time (contractor or employee depending on circumstances).

• Level: IC4 Senior and above.

• We’re a remote company, operating mostly asynchronously.

The company

MUI’s story began in 2014 with Material UI, the most successful React implementation of Google’s Material Design. This open-source project has paved the way for the fully-fledged startup known as MUI (founded in 2019), which now boasts an ever-expanding ecosystem of React UI products. We’re a company of 40 people as of 2026, and we’re growing steadily.

The products

MUI is best known for our flagship product, Material UI—but this is just one of the UI libraries we maintain. Material UI is complemented by advanced components through MUI X (Data Grid, Charts, Date and Time Pickers, Tree View) for more complex user interactions and data visualization needs. Base UI is our headless component library. We also host Design Kits and pre-built Templates.

The culture

MUI is a fully remote company with a team that spans the globe. The majority of our work is asynchronous, and we rely on written communication to collaborate. We’re radically transparent: a lot of our work happens in public. Each contributor has the freedom to decide how and when they work, and that work is primarily self-directed: it’s your responsibility to define and complete your own tasks in a timely manner.

For additional details about the culture, you can check our careers and about pages and also our public Handbook.

Why we’re hiring

MUI is scaling, but traditional business operations have become a strong bottleneck to our growth. The leadership team is spending too much time on manual, repetitive tasks, building spreadsheets, debugging ETL regressions, wiring SaaS tools together, firefighting operational issues, etc.

Rather than hiring a conventional IT team, we treat internal company operations as an engineering problem. We believe that applying systems thinking, modern software engineering, and AI automation directly to business operations will create immense leverage.

We are opening this role to act as a hands-on force multiplier across the organization—building zero-defect data models, automated internal tools, and AI-driven workflows across Finance, GTM (RevOps, Sales, Marketing), People, and Product.

Overall, both our open-source community and our premium products are growing fast. We need talented people to keep up with the demands of our exigent community!

Why this is interesting

• Function as a modern hands-on CIO / Head of business systems: Instead of managing large corporate budgets or enterprise governance, you will directly apply software engineering (TypeScript, SQL, AI frameworks) to real-world business systems.

• Massive organizational leverage: You will step into cross-functional gaps to eliminate operational bottlenecks, saving hundreds of hours of leadership time and accelerating company velocity.

• High-agency autonomy: Operating without a rigid backlog, you will systematically map MUI’s cross-functional workflows using Lean principles, identify high-leverage opportunities, and build end-to-end technical solutions.

• AI-first execution: You will be at the forefront of implementing AI agents, LLM tool integrations, and low-code orchestration engines to automate routine business tasks across every department.

Our products empower React developers to build awesome applications faster – we see millions of developers on MUI’s docs every year, one million a month.

The role

Key responsibilities

Depending on the day, you’ll:

• Internal systems architecture & management (Modern IT/CIO): Own, maintain, and connect the company’s internal software stack—from CRM, billing, and Accounting platforms to internal databases and analytics dashboards.

• AI & workflow automation engine: Identify, prototype, and build custom scripts (SQL, JavaScript), AI agents, low-code integrations (for example, Zapier, Make), etc. to eliminate manual tasks across People, Finance, Sales, Marketing, Product, and Operations.

• GTM & RevOps technical execution: Partner with Sales and Marketing to streamline lead pipelines, customer data enrichment, conversion funnels, and customer-facing website updates.

• Data Engineering & Operational analytics: Build and maintain data pipelines, operational dashboards, and data models to power strategic decision-making (for example, pricing model LTV analysis, product adoption telemetry, sales PO volumes, npm/GitHub ecosystem metrics, or OKRs progress).

• Process engineering & Systems optimization: Apply the five core Lean principles and systems analysis to map company workflows, identify operational or financial bottlenecks, and build technological solutions to resolve them.

• Technical force multiplier for Leadership: Serve as a direct execution arm for executive leadership—stepping in to resolve unowned, cross-cutting technical issues across products, vendor platforms, or internal operations.

Who we’re looking for

Required

• High-agency & Cross-functional judgment: Self-directed problem solver who thrives in ambiguity and can prioritize among many opportunities. See Manager of one.

• High conscientiousness & Detail rigor: Strong commitment to eventually reach no-defect execution; double-checks everything, maintains immaculate documentation, focuses on friction-free user experiences.

• Modern business Tech Stack management (CIO/RevOps): Technical mastery over core SaaS ecosystems (Salesforce/HubSpot, Stripe, NetSuite/Xero, Segment, GitHub/npm APIs).

• Full-Stack engineering: Proficiency in TypeScript and SQL; can quickly build internal tools, scripts, and API integrations.

• Systems & Process engineering (Lean/Systems thinking): Ability to map cross-functional workflows, spot operational bottlenecks, and apply Lean principles to eliminate non-value-added steps.

• Data engineering & Analytics architecture: Track record of designing reliable data pipelines, maintaining zero-defect data models, and delivering actionable BI dashboards (Revenue, LTV, PLG telemetry). For example, ensures data & financial models match to the cent.

• Workflow automation & AI agents: Hands-on experience with modern AI workflows (LLM APIs, agentic frameworks, function calling) alongside low-code orchestration engines (for example, Pipedream, Make, Zapier, n8n).

• 4+ years of professional software engineering experience, with at least 2+ years spent building internal tools, data pipelines, or cross-functional business automation.

Nice to have (but not required)

• Prior experience as an early-stage startup founder, Technical Operations Lead, GTM Engineer, Finance Ops Engineer, or Principal Engineer with cross-functional scope.

• Experience with React, Next.js, and MUI’s tool ecosystem.

• Deep familiarity with open-source ecosystems, developer tools, or PLG (Product-Led Growth) telemetry metrics.

• Background in applying Lean principles within knowledge work or software development contexts.

Benefits and compensation

We offer competitive compensation commensurate with your experience level and location and are prepared to pay top market rates for someone who can clearly exceed the role’s expectations. You can find the other perks and benefits on the careers page.

Don’t meet every requirement? Apply anyway! Research shows that certain folks are less likely to apply for a role than others unless they meet 100% of the outlined qualifications. If this role excites you, we want to hear from you. We’d love for you to share the unique skills, passion, and experience you could bring to MUI.

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises.

We’re growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results.

Why phData?

• Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year
• AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network
• 2025 Fivetran Partner of the Year (4th consecutive year)
• 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status
• 2026 KNIME Customer Excellence Partner of the Year
• Preferred Partner in the Anthropic Claude Partner Network
• #1 Partner in Snowflake Advanced Certifications
• 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more)
• Recognized as an award-winning workplace in the US, India and LATAM

We’re looking for a talented Senior Consultant to help our customers gain tangible value from their data. Our consulting services emphasize analytics enablement, data visualization, data preparation, and data science. We specialize in Tableau, Power BI, Sigma, Alteryx, KNIME, Power Platform and Snowflake.

Responsibilities:

• Deliver on project-based consulting engagements; help clients develop analytical requirements through prototyping and visualization.
• Manage clients expectations by leading weekly status reports to clients; proactively solicit client feedback by running working sessions
• Create reporting and data visualization solutions
• Analyze, troubleshoot and / or tune product performance or deployment issues when required
• Support or assist with backlog support and development
• Identify and recommend functionality and solutions to meet and enhance user requirements
• Recommend best practices to optimize data models, reports, and overall platform architecture

Required Experience:

• Overall 5-7 years experience in Data Analysis and Visualisation
• 3+ years of relevant experience and/or demonstrated expertise in data analytics and data visualization platforms in an enterprise environment
• Strong data visualization skills using Power BI
• Data preparation experience using Alteryx or KNIME (or similar tools like Matillion, Dataiku, or Coalesce is a plus)
• Demonstrated expertise in data fluency and communicating to business users
• Knowledge of SQL experience leveraging data warehouse, data marts, and/or data models (in Snowflake environment preferred)
• Exceptional customer facing skills, including outstanding communication skills and project management skills
• Strong problem solving skills with a passion for learning and mastering new technologies, techniques, and procedures

Preferred Experience:

• 2+ years of Consulting experience.
• Expertise with Power Automate, Power Apps, and Power Virtual Agents
• Power BI Service administration experience including security roles, infrastructure set up
• Previous experience scaling Power BI at an enterprise level
• Previous experience leading teams of consultants to ensure performance, utilization and project delivery

Why phData? We Offer:

• Remote-First Workplace
• Medical Insurance for Self & Family
• Medical Insurance for Parents
• Term Life & Personal Accident
• Wellness Allowance
• Broadband Reimbursement
• Continuous learning and growth opportunities to enhance your skills and expertise
• Other benefits include paid certifications, professional development allowance, and bonuses for creating for company-approved content

#LI-DNI

phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.

Dark Wolf Solutions is seeking a Senior Cybersecurity Engineer / Risk Management Framework (RMF) Specialist to will lead and execute the security authorization process for our systems and applications in compliance with NIST guidelines and DoD regulations. This individual will be responsible for navigating the RMF lifecycle, developing security documentation, conducting risk assessments, and ensuring that our systems meet the highest standards of security and compliance. This position offers a critical opportunity for a motivated and detail-oriented security professional to leverage their RMF expertise, contribute to the protection of sensitive information, and play a vital role in securing our nation’s critical infrastructure.

Key Responsibilities:

• Responsible for concentrating on overall technical and operational effectiveness of capabilities in coordination with the COTR and Sponsor Staff management.
• Cyber Security teams are responsible for providing recommendations on continuous improvement of the processes and architectures supporting the overall Cyber Defense operational activities including, but not limited to: analysis, incident handling and reporting products, and the reporting lifecycle.
• Ensures the effective operations of Agency IT systems and network defenses, providing effective incident response capabilities, usable and effective reports that address overall situational awareness.
• This individual works to maximize the use of existing tools to correlate information and synthesize data into usable and actionable events.
• Identifies and provides an agile approach to the automation of any manual and inefficient processes that exist across the cyber defense program and to work with the Sponsor to recommend and implement technical solutions designed to return time to mission.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related technical field
• 8 years minimum of relevant experience
• Experience in security risk assessment and management in cloud environments (GCP preferred)
• Experience building authorization packages
• US Citizenship required with an active Secret clearance or interim Secret clearance

This role is primarily remote. The compensation for this role is estimated to be between $150,000-$170,000, commensurate on experience.

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower...

JOB DESCRIPTION

ABOUT CONTEXT TRAVEL

Context Travel is a global day tour operator that connects intellectually curious travelers with local subject matter experts in over 60 destinations around the world.  Our guests often tell us that we are the best part of their trip, and we take great pride in creating unforgettable moments that are treasured for a lifetime.

Context is a long-standing company founded in 2003. We have been backed by growth equity since 2017.

ROLE: Regional Senior Associate - Italy, Southern Europe and Africa

LOCATION: Remote role

SCHEDULE: Monday-Friday, 9:00 AM - 6:00 PM CET

SALARY: Commensurate with experience

JOB DESCRIPTION

Context’s Delivery team ensures the seamless execution of exceptional cultural experiences for all stakeholders—clients, travel advisors, guides, vendors, venues, and partners. We create highly personalized experiences while maintaining smooth and efficient operations.

The Regional Senior Associate - Italy, Southern Europe and Africa  is a key member of the Italy, Southern Europe, Africa Delivery team. This is a hybrid commercial and operational role. You will own high-value custom requests from first enquiry to confirmed booking, and you will hold deep knowledge of the regional portfolio. The role has two equal halves. The first is client-facing and commercial: converting custom enquiries, advising clients and advisors, and maximizing the value of each booking. The second is behind the scenes: keeping the regional portfolio accurate and fulfillable, working directly with our experts, and using data and tools to improve our regional operations.

The role reports to the Regional Senior Manager - Italy, Southern Europe and Africa, and will work closely with the Regional Director and the Regional Delivery team.

ROLE AND RESPONSIBILITIES

• Own the end-to-end journey for custom and high-value regional requests, from initial qualification and proposal design to closing the sale and identifying upsell opportunities.
• Serve as the primary, proactive contact for clients and advisors, ensuring all proposals are commercially sound, operationally feasible, and accurately tracked.
• Maintain expert knowledge of the ISEA portfolio to ensure fulfillability, support product development, and turn recurring custom requests into repeatable products.
• Monitor backend configurations and flag seasonality risks or portfolio gaps before they impact bookings.
• Manage 1:1 expert communications and build trusted relationships with the regional community, thoughtfully matching experts to clients based on context and expertise.
• Provide clear briefings on custom content and collect expert feedback to drive continuous product improvement.
• Triage the regional inbox daily by urgency and value, maintaining strict data hygiene through consistent tagging and accurate information transfer.
• Maintain communication templates and canned responses to ensure high-quality, reportable regional data.
• Analyze regional trends and root causes to identify client and operational pain points, providing actionable recommendations for cross-functional resolution.
• Fluently utilize the tech stack and AI tools to optimize drafting, research, and data tasks, sharing best practices with the team.
• Design, document, and lead new regional workflows and efficiency projects to improve the overall client experience.
• Mentor and train seasonal contractors and Delivery colleagues.
• Support onboarding of new regional teammates and act as a resource for best practice.
• Actively contribute to weekly Delivery team and cross-regional meetings.
• Participate in region-agnostic initiatives and lead project working groups.

KEY STRENGTHS AND IMPACT AREAS

• Commercial instinct. Converts custom enquiries into confirmed, profitable bookings without losing the personal touch.
• Portfolio depth. Knows the Italian, Greek, Turkey and Africa product well enough to answer most questions without escalating.
• Technical fluency. Adopts tools, including AI, and turns them into time saved for the whole team.
• Data discipline. Tags, records, and reports accurately, so regional decisions are based on real numbers.
• Pattern recognition. Sees the trend behind the individual complaint and proposes the structural fix.
• Expert relationships. Trusted by the expert community, and able to brief them well under time pressure.

WHAT YOU’LL BRING

Required

• 2+ of experience in travel, hospitality, or a comparable client-facing commercial role.
• Proven experience selling or building custom, high-value travel or service proposals with an eagerness to close the sale and celebrate the win
• Native-level English and Italian written and spoken (required), with strong professional judgement in sensitive client and expert-facing communications
• Deep familiarity with and passion for Italy (required), including 3+ years lived or directly relevant professional experience, with a knack for inspiring others to visit.
• Demonstrated autonomous ownership: can triage, decide, and close loops without heavy supervision.Sincere enthusiasm for connecting with clients both via email and over the phone
• Confident with CRM, booking, and communication platforms; fast to learn new systems.
• Comfortable working with data: building a report, reading it, and explaining what it means.
• You are someone who does not stop at the task in front of them. This person spots patterns, brings them to the team, and proposes the process or the tool that fixes the problem for good. Comfort with technology — including AI tools — is central to the role, not a nice to have.
• Resilience and composure—you handle unhappy clients with empathy and a thick skin
• Cultural sensitivity—you have experience and/or interest in working with colleagues and people from around the globe
• A curious, learning-driven mindset—you’d happily be one of our clients yourself

Preferred

• Knowledge of Greece or other Southern Europe destinations.
• Greek or another regional language.
• Experience writing SOPs or training material.
• Background in cultural heritage, art history, archaeology, or a related field.

In exchange, we are thrilled to offer:

• A supportive, mission-oriented work environment with colleagues who care
• Unlimited access to digital lectures and, audio guides, and in-person small group tours
• Annual enrichment stipend to pursue personal and professional interests
• Tech stipend
• Flexible PTO (with no caps, encouraged minimums, and parental leave)
• A remote-first work policy - we have colleagues based in all four corners of the world
• An annual company retreat to connect and celebrate with colleagues in person. (Past locations include New York City, Philadelphia, Lisbon, Barcelona, Mexico City, and Berlin. In 2024 we took the whole company to our birthplace, Rome, to celebrate our 20th anniversary.)

Context Travel is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.

Everyone can run a search campaign. Almost nobody can tell you whether it worked.

That is the whole job.

Google will happily show you a 6x ROAS built almost entirely out of people who already knew your client’s name. It will auto apply assets you did not ask for. It will report a number that makes a client feel great and tells you nothing about whether you grew the business.

So we do not hire people to manage Google Ads. We hire marketers who can tell the difference between demand they created and demand they harvested, and who can prove it to a client’s face.

At Sweat Pants Agency we work with around 50 DTC and eCommerce brands, 20 to 25 of them on paid media. We spend $6 to $9M a month on Meta and $1 to $2M a month on Google. We are the only agency behind two INC #1 fastest growing brands, both from zero.

Google is where we are putting our next round of growth. You would own a set of those accounts end to end.

Here is what “end to end” actually means.

You are the account manager. We do not have any. You talk to the client directly. You write the updates, you run the calls, and you defend the call you made. The reason we do it this way is ownership. When you are the person answering for the account, it is your result, not somebody else’s summary of your result.

You own the whole funnel, not the campaign. Feed and Merchant Center, search and Shopping and PMax, Demand Gen and YouTube, the landing page, and the conversion tracking underneath all of it. If the feed is why Shopping is starving, that is yours. If the page is why the clicks do not convert, that is yours too. Our team ships advertorials, comparison pages, and PDPs in Claude Code, deploys them to Vercel, points a subdomain at them, and tests them live before anything touches the client’s Shopify theme.

You are expected to have an opinion about attribution and to defend it. We optimize to NC-CPA and NC-ROAS, not blended and not last click. We have turned brand search off to see what actually shifts to organic. We run geo holdouts. If a campaign is not incremental, we would rather know than keep the number.

You can live anywhere. We are remote and we hire worldwide. The one hard requirement is that you can take client calls during US Eastern business hours, because you are the client’s point of contact and there is nobody else to cover it. The rest of your day is yours. Nobody here is on a time clock. We judge you on output.

If you want a lane, a ticket queue, and a scope document, this is a bad fit and we will both know it fast.

If you want to own the whole picture and be judged on whether the number moved, keep reading.

What the job looks like

• Own a set of DTC accounts as the strategist, the buyer, and the client’s direct point of contact. Budgets run from $5k/mo to well into six figures a month.
• Own the client relationship. There is no account manager between you and them. You present the results, the plan, and the reasoning, and you are the one who answers when something is not working.
• Audit before you touch anything. Every account we take over gets a real review first: campaign and ad group structure, keywords versus search terms, negatives, bidding strategy per campaign type, impression share, feed health, landing pages, audiences, and conversion tracking. Then a Loom walking the client through what you found. That Loom is how we sell and it is how we keep people.
• Run brand and non brand as different businesses. Brand is mostly assisted conversion and it usually belongs on target impression share, not target CPA. Non brand is where the growth is and where the waste is. Report them separately or you are reporting nothing.
• Know what PMax is actually doing. The most common mistake we see is optimizing PMax against an incremental CAC when half the volume inside it is branded. If you cannot separate those two, you cannot set a target.
• Keep Google’s automation on a leash. Auto applied recommendations, auto applied assets, and auto created sitelinks have cost our clients real money. We audit for them on a schedule.
• Own the feed. Merchant Center hygiene, product titles, disapprovals, promotions, and what the feed does to Shopping and PMax delivery.
• Own the tracking. GA4, GTM, Shopify goal imports versus a raw Google Ads tag, enhanced conversions, offline conversion imports for the lead gen accounts. When the numbers do not reconcile, you are the one who finds out why.
• Diagnose the bottleneck, then go fix it. Creative, offer, AOV, landing page, checkout, tracking. Nobody is going to reassign it to another team.
• Build the things the account needs. Landing pages, scripts, reporting, whatever removes the constraint. We are heavy AI users and we expect you to build, not just prompt.

You are a fit if

• You have done this with real money. Hands on Google Ads at meaningful spend on DTC and eCommerce, with results you can walk us through: CPA, ROAS, revenue, and what you actually changed to get them. Shopping and PMax specifically, not just search.
• You are fluent in the whole stack, not one campaign type. Search, Shopping, PMax, Demand Gen, YouTube, Merchant Center, GA4, GTM. Bing is a nice to have.
• You are AI native, and you build. This is a requirement, not a bonus. You should already be using Claude or equivalent as a working tool rather than a novelty, and you should be able to build and ship a landing page with it.
• You can communicate your ideas in English at a native or near native level. You will be in front of clients constantly with nobody in between. You need to explain your thinking clearly, sell an idea on its merits, push back when a client is about to force the account into mediocrity, and raise a problem before it becomes a fire. This matters as much as anything else on this list.
• You are skeptical of your own numbers. You would rather run the holdout than protect the dashboard.
• You can work US Eastern business hours for client calls. Where you live is up to you.
• Bonus: you have built or operated your own Shopify store, or you have run Meta at spend too.

You are not a fit if

• “That was not my role” is in your vocabulary. It is the fastest way to end an interview here. If the feed was the problem on an account you ran, you should have done something about the feed.
• You want to be told what to do this week.
• You need a ticketing system to know what matters.
• You quote blended ROAS as if it settles the question.

Why this role is exciting

This is not a maintenance job. Google is where we are putting our next round of growth, and you would have real influence over how we run it.

You will work on real brands with real budgets. We test aggressively. We learn quickly. We build frameworks that scale.

You get trust on day one. You get a lot of autonomy. Some people thrive with it. You will get feedback fast either way, and if you make it through the first 30 days you will probably be here for a long time. Our retention on this team is very good and that is not an accident.

You will grow into senior strategy. We want people who want more responsibility. If you perform, you will grow.

Headquarters:

Summary:

We are seeking an experienced Python Backend Developer to design, build, and deploy scalable AI-powered applications using Retrieval-Augmented Generation, large language models, and agentic AI frameworks. The role will focus on delivering a production-grade RAG system and AI chatbot that can securely integrate with enterprise data, APIs, databases, and cloud services.

General information:

The organization is developing an AI-powered platform and requires an experienced individual contributor to build its RAG architecture and conversational AI capabilities. The developer will work closely with a distributed team and should be available for several hours of overlap with US working hours.

The project involves designing AI systems that go beyond basic prompt engineering, including multi-step workflows, autonomous agents, vector search, knowledge retrieval, memory management, and tool integration. The solution must be scalable, secure, observable, and suitable for production use.

The technology environment includes Python, FastAPI, large language models, LangGraph, LangChain, vector databases, Azure AI services, AWS, Docker, Kubernetes, and microservice-based architectures.

Task and deliverables:

• Design the end-to-end architecture for a scalable RAG system and AI chatbot.
• Develop Python backend services, REST APIs, and microservices using FastAPI or similar frameworks.
• Build document ingestion, chunking, embedding, indexing, retrieval, and reranking pipelines.
• Implement vector search solutions using Azure AI Search or comparable vector databases.
• Design autonomous AI agents capable of planning, reasoning, tool usage, and decision-making.
• Develop multi-step AI workflows using LangGraph, LangChain, CrewAI, AutoGen, or similar orchestration frameworks.
• Integrate commercial and open-source LLMs, including Azure OpenAI, OpenAI, Anthropic Claude, Gemini, and comparable models.
• Implement conversation memory, session management, context management, and agent collaboration patterns.
• Connect AI workflows with APIs, databases, enterprise systems, and external tools.
• Develop asynchronous, high-performance services capable of handling concurrent AI workloads.
• Implement prompt management, structured outputs, guardrails, fallback logic, and model evaluation processes.
• Establish logging, monitoring, tracing, observability, security, and error-handling standards.
• Containerize and deploy AI services using Docker, Kubernetes, Azure, or AWS.
• Translate business requirements into technical designs, delivery milestones, and production-ready AI solutions.
• Collaborate with the wider team while independently owning architecture and implementation decisions.

Required experience:

• Required: 8 or more years of professional Python backend development experience.
• Required: Strong experience designing REST APIs, microservices, asynchronous services, and distributed backend systems.
• Required: Hands-on experience building production-grade RAG applications.
• Required: Strong understanding of embeddings, document chunking, semantic search, vector indexing, retrieval strategies, and reranking.
• Required: Hands-on experience developing AI agents and multi-step LLM workflows.
• Required: Experience with agentic AI frameworks such as LangGraph, LangChain, CrewAI, AutoGen, or comparable platforms.
• Required: Experience integrating LLMs through OpenAI, Azure OpenAI, Anthropic Claude, Gemini, or open-source model APIs.
• Required: Ability to design AI architecture beyond basic prompt engineering.
• Required: Experience integrating AI applications with APIs, databases, data pipelines, and enterprise systems.
• Required: Experience implementing security, monitoring, logging, tracing, and observability for production services.
• Required: Experience deploying containerized applications using Docker and cloud platforms such as Azure or AWS.
• Required: Ability to independently translate business requirements into scalable technical solutions.
• Required: Strong communication and collaboration skills in a distributed working environment.
• Required: Availability for several hours of overlap with US working hours.

To apply: https://weworkremotely.com/remote-jobs/toptal-python-backend-development-talent-with-rag-and-agentic-ai-experience

At Thorn, our cause is our code. We are a nonprofit whose mission of defending children from sexual exploitation and abuse is deeply embedded within our core—a shared code that drives us to do challenging work with resilience and determination.

Here, you’ll work and grow among the best hearts and the best minds in tech, data, and business alongside our network of independent partners, NGOs, and law enforcement agencies. Together, we’re focused on building technology that protects children’s futures. We are looking for dynamic problem solvers with the desire to help address some of today’s toughest issues. You’ll collaborate with a diverse group of peers in a remote environment centered on wellness, care, and compassion.

In 2019, we took the stage atTED and shared our audacious goal of eliminating child sexual abuse material from the internet. Come join us to help make this goal a reality and build a world where every child can be safe, curious, and happy.

About the Role

Our Victim Identification team builds and owns tools that empower global law enforcement partners to combat child sexual abuse. As a Senior Engineer, you take ownership of significant features and system components, bringing expertise to a core area of the system and contributing meaningfully to how our systems are designed, built, and maintained.

In this role, you independently deliver complex projects within a defined scope, apply sound technical judgment to design and implementation decisions, and ensure high standards of quality, reliability, and performance in support of Thorn’s mission. You partner closely with Product and Engineering to translate goals into well-scoped technical solutions and execute them successfully. Through strong collaboration and thoughtful ownership, you help raise the bar for quality within your team and contribute to the health and effectiveness of your team’s systems.

What You’ll Do

• Collaborate with engineers on your team to build and maintain scalable systems and applications from end-to-end.
• Take on complex features and projects independently. You gather input from teammates, break down problems, and communicate progress clearly to stakeholders.
• Lead technical discussions within your team, partnering closely with Build and Product to define requirements and arrive together at practical, high-quality approaches.
• Develop solutions to problems faced by our users, clearly articulating tradeoffs and decisions to stakeholders across technical and non-technical audiences, and incorporating feedback into iterative improvements.
• Apply sound design and implementation judgment within your area of ownership, contributing to system reliability, scalability, and sustainability.
• Play a critical role in day-to-day coding, thorough code reviews, and troubleshooting production issues, including participating in on-call rotations to support system reliability and incident response.
• Identify technical risks within your work and raise them early, collaborating with teammates to address issues before they become larger constraints.
• Strengthen your team by sharing expertise, offering thoughtful feedback, mentoring teammates within your domain, and stepping in to help when needed.
• Contribute to improving team practices and documentation, supporting a culture of learning and continuous improvement.

What We’re Looking For

• You have a commitment to putting the children we serve at the center of everything you do.
• You have experience building and maintaining production-ready software systems.
• You demonstrate strong problem-solving skills and apply sound design and implementation judgment within your area of ownership.
• You are nimble and comfortable working within evolving requirements, adapting your approach and breaking down problems to deliver high-quality solutions.
• You take pride in writing clear, maintainable code and maintaining a high bar for quality and craftsmanship.
• You clearly articulate technical decisions and tradeoffs and incorporate feedback thoughtfully into your work.
• You identify risks and edge cases in your work and proactively raise concerns.
• You communicate clearly, efficiently, and thoughtfully. We’re a highly-distributed team, and effective written communication is crucial for everything from Slack to code reviews.

Technologies We Use

• Python3
• TypeScript / React/ Ant Design
• AWS / Terraform
• Docker / Kubernetes
• Elasticsearch / PostgreSQL
• Datadog

Compensation and Benefits

A reasonable estimate of the compensation range for this role is $129,000-$178,250/year. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure, and certifications.

Our remote-first work model is structured around working from home most of the time. But, there will be times that employees are expected to travel. For example, Thorn may host company-wide gatherings, and smaller teams may hold in-person meetings and team-building events, or require attendance at specific conferences.

At Thorn, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Thorn can mean for you.

Thorn is strengthened by the wide range of experiences and perspectives on our team. We value the diversity of our professional backgrounds, subject matter expertise, cultures, and perspectives because they help us solve complex problems and serve our mission more effectively. We hire based on merit, qualifications, and organizational need, and we are committed to fostering an inclusive environment where all employees can thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Thorn is committed to the full inclusion of all qualified individuals. We provide reasonable accommodations to ensure candidates and employees with disabilities can fully participate in the application process, perform essential job functions, and access all the benefits and privileges of employment. If you need an accommodation, please contact us at hiring@wearethorn.org

Know Your Rights: Workplace discrimination is illegal

Help Us Build The Future of Travel

At Airalo, we’re making it easier for people to stay connected wherever they travel. As the world’s first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.

Today, we’re a team of 400+ people across 60+ countries, building a product used by travelers every day. We’ve grown quickly, but we’ve worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.

We’re fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.

Your Next Destination

• Location: Remote.
• Contract: Full-time, permanent.
• Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
• Languages: English is our main working language day to day, so you’ll need to be comfortable communicating in it both in meetings and async.

This is a high-impact commercial role owning partner acquisition, channel expansion, and B2B growth across Latin America. You will drive Airalo’s B2B and B2B2C footprint by unlocking high-volume transaction streams across corporate travel, enterprise consumer, and reseller channels.

Reporting directly to the Partnerships Director for North America & LatAm, this Mexico-based role serves as the primary commercial champion for regional market expansion, with a strong focus on growing the Mexican market first.

This role suits a commercially driven, consultative deal-maker who excels at leading complex sales cycles, mapping strategic territories, and building high-value partnerships across Latin America.

Your main responsibilities are:

Strategic Market Mapping & Pipeline Generation

• You lead partner acquisition initiatives alongside the Partnerships Director and cross-functional teams (Growth, Product, Marketing, Operations).

• You conduct territory mapping to build segmented prospect lists from mid-market to larger targets, launching targeted outreach campaigns that convert.

Full Lifecycle Sales & Revenue Expansion

• You own the end-to-end sales cycle - from prospecting and discovery to proposal development, complex negotiation, and successfully closing the deal and onboarding the new partnerships.

• You build and maintain a predictable sales pipeline, consistently delivering against monthly, quarterly, and annual revenue OKRs.

• You are responsible for onboarding the new partnerships successfully by understanding, articulating, negotiating, and owning the integration fully.

Value-Driven Engagement & Ecosystem Advocacy

• You champion Airalo within partner ecosystems, articulating compelling ROI narratives, product positioning, and co-marketing initiatives that accelerate adoption.

• You cultivate deep relationships with C-suite executives and key decision-makers to maximize lifetime partner engagement and transaction volume.

Cross-Functional Execution

• You drive onboarding success by coordinating with internal stakeholders to ensure seamless partner activation, product integration, and performance tracking.

• You utilize CRM tools and analytics to forecast pipeline health, monitor competitor activity, and inform regional pricing and packaging strategies.

Does this sound like you:

• You bring 7+ years of enterprise or channel sales success, preferably within travel, telecom, Fortune 500, or digital marketplaces.

• You have proven experience closing complex B2B and B2B2C deals with C-suite executives and multi-stakeholder teams in large organizations

• You master the consultative and solution-selling frameworks (e.g., SPIN, Challenger, value-based selling) to build compelling business cases.

• You have exceptional storytelling skills, with the ability to translate eSIM innovation into tangible business impact.

• You have professional fluency in both English and Spanish; Portuguese is a strong plus.

• You are willing to travel across the Americas for partner meetings and industry conferences.

Please be aware that we can only consider candidates for this role who already reside and are fully eligible to work in Mexico.

If you are interested in this position, please apply via the link.

Why People Join Us

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team spans 60+ countries, united by a shared belief that great work happens when people are trusted to own what they do. There’s trust to own what you do, space to focus without constant layers of process, and a clear sense of what you’re responsible for from day one.

As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact - from anywhere in the world.

Before You Hit Apply

By applying, you acknowledge and agree that, in case of successful application, Airalo may request to run background checks as a condition for entering into an agreement with you. Rest assured that these checks will only occur upon your prior consent and at the end of the selection process, and will be strictly limited to what is allowed under the laws that are applicable to you. All data that you share or that we collect in connection with such checks will be processed in accordance with our Privacy Policy, available here: www.airalo.com/more-info/privacy-policy?srsltid=AfmBOooBT0rXAj1FaNelZ3VfN0wvhwzvAoxdtHnOKSVETpiSjiXVuycy

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal-opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

At Airalo, we use AI-assisted tools as part of our recruitment process. Your application will be reviewed using tools that help our recruiters analyze and organize CV information. These tools support, but do not replace, human judgment; all hiring decisions are made by humans. If you progress to an interview, we may use tools to generate AI-assisted notes -  you can opt out of these. For more information on how we handle your data, please see our Privacy Policy: https://www.airalo.com/more-info/privacy-policy.

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com.

Intake is the first point of contact for injured claimants and the engine that converts inbound leads into signed clients. We’re looking for a Senior Manager, Intake to own the performance, scale, and quality of a large, distributed intake operation that spans in-house staff and nearshore/BPO partners.

This is a hands-on leadership role for someone who has run high-volume intake or contact-center teams at scale, knows how to get the most out of outsourced and nearshore vendors, and is fluent in the systems and technology that keep a modern intake operation running. You’ll be measured on speed, conversion, quality, and client experience, and you’ll have the mandate to redesign process and tooling to move all four.

What You’ll Do

Lead the intake operation

• Manage a large, multi-site intake team (in-house and remote), including team leads, supervisors, and intake specialists across time zones.

• Own daily service levels, staffing coverage, and schedule adherence across a high-volume, extended-hours (often 24⁄7) operation.

• Coach and develop supervisors; build career paths, performance plans, and a culture of accountability and empathy toward injured clients.

Manage nearshore / BPO partnerships

• Own the day-to-day relationship with nearshore and BPO vendors, defining SLAs, KPIs, and vendor scorecards, and holding partners accountable to them.

• Lead vendor selection, onboarding, ramp planning, and capacity forecasting; partner on hiring profiles, training curricula, and quality calibration.

• Manage bilingual (English/Spanish) intake coverage and ensure consistent quality and compliance across all sites, regardless of location or vendor.

• Conduct regular business reviews (WBRs/QBRs) and drive continuous improvement on cost-per-signed-case and conversion.

Own performance and metrics

• Define, track, and improve core intake KPIs: speed-to-lead, contact and connect rates, lead-to-retainer conversion, sign-up/retention rate, abandonment, and quality/QA scores.

• Build dashboards and reporting that give leadership real-time visibility into pipeline, funnel drop-off, and vendor performance.

• Diagnose bottlenecks across the funnel and run experiments to lift conversion and reduce time-to-sign.

Own the systems and process

• Serve as the operational owner of the intake tech stack, CRM/case-management, lead management and routing, telephony/dialer, e-signature, and workforce-management tools.

• Design and document intake workflows, call scripts, screening criteria, disqualification logic, lead routing, and follow-up cadences.

• Partner with cross-functional stakeholders to configure and optimize systems, automate manual steps, and ensure clean data flow from first contact through signed retainer.

• Build and maintain a QA/call-monitoring program with scorecards, calibration sessions, and coaching feedback loops.

Partner cross-functionally

• Work closely with Marketing on lead quality, source performance, and speed-to-lead handoffs.

• Coordinate with Case Management / Legal on clean case handoffs, sign-up packets, and documentation standards.

• Ensure the operation stays compliant with applicable rules on client solicitation, consent, call recording, and data privacy.

What You Bring

• 6+ years of intake, contact-center, or client-services operations experience, including 3+ years managing large teams (typically 30+ agents directly or through supervisors).

• Personal injury, mass tort, or legal-services intake experience.

• Bilingual (English/Spanish) or experience managing bilingual/LATAM nearshore operations.

• Direct experience managing nearshore and/or BPO/outsourced teams, including SLA definition, vendor management, scorecards, and capacity/ramp planning.

• Proven track record managing large remote/distributed teams and hitting service levels across multiple sites and time zones.

• Working command of the systems that govern an intake operation, CRM / case-management platforms (e.g., Litify, Salesforce, Filevine, SmartAdvocate, CasePeer, Lead Docket), dialers/telephony (e.g., Five9, Genesys, RingCentral, Twilio), lead-routing, e-signature, and workforce-management tooling.

• Fluency with intake/contact-center metrics and the ability to turn data into action.

• Strong people-leadership, coaching, and communication skills.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family.

• Additional insurance coverage options for life, accident, or critical illness.

• Flexible paid time off, sick leave, short-term and long-term disability.

• 10 US observed holidays, and Canadian statutory holidays by province.

• A home office stipend.

• 401(k) for US-based employees and RRSP for Canada-based employees.

• Paid parental leave.

• A local in-person meet-up program.

• Hubs in San Francisco and Toronto.

(Please note the above benefits & perks are for full-time employees)

Notice to Candidates:

To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our careers page .

Please note that EvenUp may use AI notetakers and other recording devices in the recruiting process. If you interview with us, with your consent, we may record your conversations and summarize them into notes for internal use. Recording is optional, and declining will not affect your candidacy.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Company

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience. Jump was founded by e-commerce innovator Marc Lore, MLB legend Alex Rodriguez, and entrepreneur Jordy Leiser. We’re backed by top investors including Alexis Ohanian’s Seven Seven Six and Forerunner Ventures.

Our platform powers teams across the NBA, WNBA, and NWSL among other leagues, helping them boost ticket sales and deliver innovative fan experiences. We’re a remote-first team driven by core values - begin and build with trust, play like the underdog, win as a team, and do your thing. If you’re collaborative, adaptable, and eager to shape the future of live sports, Jump is the place for you.

The Role

Jump is seeking a Senior Data Engineer to join our nimble Data team, where you’ll help build and evolve the data platform that powers the company. You’ll own the reliability and performance of our Snowflake and dbt-powered stack, building the pipelines and models that make data trustworthy and usable across Jump - from internal dashboards to client-facing products. As we create and iterate on agentic functionality across our product, you’ll help shape how Jump builds on and leverages its data foundation. This is a hands-on, high-ownership role spanning data platform, analytics engineering, and data infrastructure. You’ll work across the stack, solving problems end-to-end while helping shape the architecture and data practices that will support Jump as we scale.

What You’ll Do

• Build and maintain ELT pipelines that turn raw data into modular, well-tested dbt models inside Snowflake

• Design and maintain reliable data orchestration and workflows as the platform grows in complexity

• Write and maintain dbt tests that catch issues before they reach a critical point

• Document models and sources so the meaning of our data is discoverable

• Build monitoring and alerting that surfaces pipeline failures and data anomalies before anyone has to ask

• Optimize Snowflake table design and materialization strategy to keep performance high and costs in check as data volume grows

• Help evolve Snowflake access controls and governance, keeping roles, grants, and security aligned with organizational standards

• Dig into what internal teams and external clients actually need from our data, not just what they ask for

• Bring a strong engineering discipline to data work; version control, CI/CD, code review

• Build the data infrastructure and governance needed to support new AI/ML use cases, including reliable access to high-quality, well-understood data

What We’re Looking For

• 6+ years of data engineering experience

• Ability to independently own complex data systems from design through production and make sound architectural tradeoffs

• Strong product and stakeholder instincts - you can translate ambiguous business needs into durable data solutions

• Deep, production-grade SQL and Snowflake expertise

• Deep experience with dbt, including testing, documentation, dependencies, and deployment

• Software engineering discipline — Git-based version control, CI/CD for data pipelines, and strong Python skills for building data pipelines, orchestration, and custom transformations

• A track record of building testing, monitoring, and alerting into pipelines before something breaks, not after

Nice to Haves

• Familiarity with BI/analytics tools, ideally Sigma

• Experience with orchestration and workflow tooling

• Depth with cloud platforms

• Exposure to supporting ML/AI pipelines or streaming and real-time data

Attributes that will make you successful on our team

• A strong desire to learn. You are curious and willing to dive deep to become a subject matter expert in our domain

• Tenacity. You enjoy working on challenges that others can’t or don’t want to tackle and you aren’t afraid of failing fast in order to find better solutions.

• Passion. You love using your skills to solve real problems. You hold yourself to a high standard and help to elevate others as well.

• Empathy. You thrive in an environment where everyone can truly be themselves. You understand that our differing life experiences influence who we are and how we show up, and these diverse perspectives enrich both our team and our product.

• Customer-centric mindset. You put customers at the heart of everything they do, striving to understand their needs and exceed their expectations

• Innovation: Passion for exploring and implementing AI technologies to enhance automation, optimize workflows, and drive innovation

Benefits

• Remote first

• Competitive salary and equity

• Flex PTO policy

• 401(k)

• Generous medical, dental and vision plans

• 16 weeks paid parental leave for primary and secondary caregivers

• $1,000 reimbursement for work-from-home tech setup

• $1,000 reimbursement for learning and development

• Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel

Compensation

Compensation is something we don’t want our candidates or employees to worry about. Our goal is to offer competitive salaries that are regularly benchmarked against the market. The core tenants of our compensation philosophy are fairness and transparency. We have established a standardized leveling framework based on job scope and responsibilities. This means that every person at a certain level is paid the same as everyone else, regardless of their background, previous compensation, location, or any other factor. The compensation for this role is $190,000-$210,000 and includes a generous equity package.

Application

Some candidates may see the requirements and feel unsure that they match all the criteria. We encourage you to apply! There’s a good chance you have important skills that we have not stated. We especially encourage members of traditionally underrepresented communities to apply, including women, nonbinary folx, people of color, members of the LGBTQ community, veterans, and people with disabilities. We’re committed to building an inclusive workplace where everyone can bring their authentic self and thrive, and we value the diversity brought by different life experiences.